Digital transformation is, in part, driven by the need for enterprises to deliver better customer experiences, meet new-gen expectations and, for some businesses, to remain competitive (and survive).
For users––whether they are end users of a shopping site, customer support engineers using a ticketing system or business analysts looking for insights to drive the company forward––one thing remains the same: They want greater access to data than ever before. This has big implications for the future of database technology.
http://eweek.com/database/why-user-experience-2020-requires-fast-data-access/
The Ericsson Design System is more than a static repository. It is a living organic platform where users and designers collaborate to create an intuitive end design through interactive sharing of feedback. This award winning design system was the subject of a recent video.
http://ericsson.com/en/blog/2019/12/design-system-as-a-collaboration-tool-for-better-user-experience/
For some enterprises, digital transformation is just about lowering costs. Although reducing expenses is one potential benefit of digital transformation, forward-thinking companies understand that digital transformation is also about improving the experience for external and internal users.
Bose Corporation, one of the world’s largest audio equipment providers, developed a digital transformation strategy that focused on enhancing the employee experience. Consequently, the technological changes have made Bose a better place to work.
https://www.enterprisemobilityexchange.com/eme-managed-mobility/articles/bose-chris-mccann-digital-transformation/
While it may just sound like a tech buzzword, digital transformation is so much more than that. The digital transformation is a complex and sometimes even daunting process that impacts multiple aspects of your business – all with the goal of creating efficient digital operations. And this process involves not only meeting the demands of changing technology, but also working in a way that adapts to these changes. Is your organisation struggling to keep up? Then keep reading…
https://mopinion.com/10-must-read-guides-to-digital-transformation/
More and more government agencies and NGOs are starting to focus on what is called ‘the online citizen experience’. In fact according to an Accenture survey, nearly 65% of public service leaders have claimed that a personalised, online citizen experience is one of their highest priorities. However, in order to achieve this, these agencies must digitise their efforts and start catering to their citizens in an online environment. So how do they do that exactly?
https://mopinion.com/government-agencies-ngos-online-customer-centricity/
Digital transformation is one of the most used buzz phrases of the last few years. Businesses in all industries are looking to change their operations, make them more efficient, more cost-effective and more productive. The key thing to remember is that digital transformation as a concept means different things to different businesses. It’s, therefore, important to consider what it means for your business before embarking on the journey.
https://www.information-age.com/pain-out-of-digital-transformation-123478688/
User experience, edge computing and AI will continue to dominate as key trends in 2019 as organisations put particular focus on simplifying their enterprise architectures. We will see organisations transform for the everything-as-a-service economy and changing the way they operate. Advances in technology and business demands mean that enterprise technology is unrecognisable from what it just five years ago, with a focus on technologies that can boost people productivity and the ability to serve customers.
In Australia, a 2017 report by economics and strategy consulting firm AlphaBeta revealed that if the rate of automation is doubled, it will take away on average four hours of work each week from Australian workers over the next 15 years. Additionally, Australia should double its pace of artificial intelligence and robotics automation to reap an AUD$ 2.2 trillion opportunity by 2030, while also urgently preparing to support more than 3 million workers whose jobs may be at risk.
https://itbrief.com.au/story/key-trends-bolstering-digital-transformation-in-2019/
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies.
Though they may have the necessary automation tools that may be required during the digital journey, they may not necessarily have the experience to accelerate the digital transformation itself.
User/Customer Experience (CX) is the most important element in the journey of digital transformation that every organisation should be striving to improve.
https://yourstory.com/2018/12/uxcx-important-journey-towards-digital-transformation/
E-commerce business models are undergoing a dramatic shift. Initially businesses relied on consumers to do the 'heavy lifting' to discover the product and to make the purchase decision. The vendor's role was to ensure that the product was discoverable and — most importantly — available at the geographic location where the transaction potentially would take place.
But the new e-commerce business model is optimized by driving the consumer to subscribe to 'an experience.' Think of Spotify or Apple Music, for example. The customer purchases access to a seemingly endless supply of music and tools that ensure their experience is maximized. The focus of the experience moves from a 'warehouse experience' to more of a concierge, personalized and curated experience. The consumer has already purchased, and so the emphasis is placed on ensuring that they stay engaged and active. Most importantly, the service makes recommendations and learns what the consumer likes, making the discovery of music a delight. In this model the better the tools engage the customers the better the company will prosper.
https://www.retailcustomerexperience.com/blogs/digital-transformation-driving-the-personalized-retail-customer-experience/
For any enterprise embarking on a digital transformation journey, there is an unavoidable tinge of excitement as the organization prepares to change and evolve. Yet, despite this enthusiasm, all companies preparing to undergo digital transformation face a multitude of challenges, most of which cannot be anticipated. There is however one common fear facing enterprises: the fear of the unknown.
The truth is that few companies fully understand what they are getting themselves into. Justification for digital transformation is often a matter of survival: the need to drive efficiency, embrace business agility, elevate the customer experience, take web 2.0 competitors head on, and many other compelling business outcomes.
https://www.itproportal.com/features/digital-transformation-how-enterprises-can-up-their-game/
