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  1. Artificial intelligence (AI) is everywhere, driven by large investments, lots of startups, all established technology vendors, and enterprises big and small experimenting with what it can do for their bottom line. 120 predictions for AI in 2019 did not exhaust the subject, so here are 20 more.
    https://www.forbes.com/sites/gilpress/2018/12/12/20-more-ai-predictions-for-2019/#2d3f2724d741/
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  2. It may seem evident that the aim of using collaboration tools is to enable excellent communication and information management. Used correctly, the technology also facilitates vital decision-making. Yet, according to The Harvard Business Review, almost 40% of CIOs and IT professionals say their systems make it harder, not easier, for employees to work quickly.

    When choosing communications and collaboration technology for business, a key factor is the user experience (UX) it delivers. This includes a well-designed user interface (UI) to enable easy and intuitive collaboration. The UI encompasses all the visual elements used to interact with conferencing platforms – from screens to pages and even buttons and icons.
    https://www.uctoday.com/collaboration/video-conferencing/optimising-ui-and-ux-the-key-to-successful-collaboration/
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  3. While the Internet of Things or IoT is touted as the next big thing in the communication technology world and is said to connect over 30 billion devices in next five years and generate revenues in multiple of trillions, industries are not very sure what verticals would drive the initial growth where to put their money in.

    Research firm Gartner came to rescue last week with its top 10 IoT trends predictions that aim at easing out some confusion and offer a bit clarity into the areas that would drive growth in the fields of IoT in the next five years.
    https://www.teleanalysis.com/analysis/top-10-iot-trends-next-5-years-gartner-29173/
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  4. In this late times, technology has taken over many aspects of human life, making it way better when appropriately handled. It has changed lives in countless ways and it will continue to do so for a long time, since people from all around the globe have embraced it to help them on solving all sorts of issues from simple to complex in both, professional and private matters. This is the case here, where some simple high-tech tools can deliver a state of well-being in social, sentimental or professional life and be of good help whenever is needed.
    https://mightygadget.co.uk/simple-technology-better-user-experience/
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  5. “It really is the end user experience,” said Eric Klein, director of mobile/wireless at VDC Research. “You have to understand how the individual worker uses those tools. Engage with your user community regularly.”

    Even with the latest cutting edge technologies available to enterprises in 2018, the old adage about the importance of the user experience still rings true. Attendees to the Enterprise Mobility Transformation Exchange saw this theme on full display within many sessions.
    https://www.enterprisemobilityexchange.com/eme-managed-mobility/news/end-user-experience-exchange/
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  6. Recently, a lot of trending customer journey analysis around user experience, marketing and technology, is attempting to take humans and their cost out of consideration, replacing them with technology and automation. But what are we pursuing with such an effort?

    Apart from optimisation and efficiency, are we pursuing the anticipation of emotions or feelings in a given circumstance and expecting technology and automation to take care of it? Interestingly, most successful brand stories are about human beings who have gone out of their way to help customers.

    One reason for that is “help” between brands and customers is based on empathy rather than just solutions. So, it is paradoxical to find a lot of content surrounding AI focused on making contact “more human” and more “naturally conversational”. With that said, are we expecting AI to drive customer-brand relationships rather than solutions?
    https://www.marketing-interactive.com/relationships-or-solutions-how-collaboration-can-succeed-in-an-ai-world/
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  7. Jamie Dickinson, retail sales director for UK and Ireland at Datalogic, reveals the four areas retailers should be focusing on in 2019 to improve customer experience.

    Barcode technology has played a vital role in retail for more than four decades. To create more personal, meaningful and seamless in-store experiences you need to harness data. However, before you can leverage it, you need to capture it.

    In the next 12 to 18 months, we believe there are four areas in which data capture technology will have the biggest impact.
    https://www.retail-week.com/retail-voice/four-ways-to-revolutionise-cx-with-data-capture-tech/7030182.article?authent=1/
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  8. There are thousands of businesses you could start but how to ensure success. Stories about the founding of any company begin with motivation. Building a technology product startup can be daunting for new entrepreneurs. There are a few essential steps you need to take before starting a business.
    https://www.entrepreneur.com/article/322059/
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  9. THERE are a lot of exciting stories about companies using AR and VR and about experts suggesting that the technologies are going to revolutionize every industry — from manufacturing to education.

    However, if have you actually tried using the technology, it might seem difficult and you might feel that it doesn’t really lend itself to every kind of situation without a lot of adaptation.

    Don’t blame the technology for it. The technology, to be clear, has a tonne of potential. It can really help businesses transform their workplace and their strategies.
    https://techwireasia.com/2018/10/what-ar-and-vr-can-do-for-your-brand/
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  10. For many retailers, improving the customer experience involves simplifying e-commerce to rely on fewer clicks and supplementing text search for the ever-potent, AI-powered visual search feature.

    Whether it be for navigating outfit inspiration, as seen on platforms such as Pinterest and ShopStyle or creating hyper-personalized recommendations, witnessed in Spotify and Netflix, the bottom line is through these technologies, retailers further empower their shoppers and guide purchases.

    In a similar mission, the winner of Digiday’s Best Retail Technology award, Syte, aims to provide a cutting-edge visual AI search, which offers the necessary immersive experience and improved user journey shoppers crave — all beginning with the shopper’s chosen image.
    https://wwd.com/business-news/technology/visual-search-1202880164/v/
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