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  1. What we now consider key-concepts, such as User Experience (UX) and User Interface (UI), were yet a mirage and all websites looked like a multiplayer version of Notepad.

    Fortunately, technology evolved and so did web-design. Visually speaking, everyone wants to lead the race, providing top-notch websites with astonishing interfaces. However, concerning user experience, there's still a lot of room for improvement.

    We’ve seen before how good UX can – and will – be determinant in some markets, but here I’ll look at it from the other side. What exactly does bad UX look like and how are we affected by it?
    https://www.imaginarycloud.com/blog/high-end-ux-design-fails/
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  2. The Customer Experience (CX) is the preoccupation for most customer facing organisations. In an age where customer service is the definitive part of many retail offerings, CX is a key ingredient in retaining and growing the customer base. Because digital channels have become more and more important to many businesses, with their sales and services often of available online (for example banks, telecommunications companies, utilities etc.) it’s vital that the CX strategy recognises and caters for this too.
    https://mopinion.com/the-difference-between-a-user-experience-and-a-full-customer-experience/
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  3. Finally, UX design has been worth the attention of experts in the design world. That is why 2017 was marked by the development of smart technologies e.g. Augmented Reality, voice UI, artificial intelligence etc. What should we expect for UX and what trends are predicted by designers in 2018? Read further.
    https://studioblackbelt.com/the-most-significant-ux-design-trends-for-2018/
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  4. Bad user experience (UX) is like pulling on a door that says push. We’ve all had that head banging moment of frustration when we start shouting at inanimate objects. So, what is the right balance of design and usability that makes for a great user experience?

    Digital UX is not an element to be skipped over if you want to be a thriving business in the age of digital disruptions. Designs that are too complex make users feel overwhelmed. Customers often decide whether they like a website or not in a matter of seconds.
    https://www.capgemini.com/consulting/2018/05/user-experience-the-move-from-complexity-to-simplicity/
    Tags: , , , by eringilliam (2018-05-16)
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  5. Are you creating a “cross-channel conversational engine powered by machine-learning technology”, or simply “a chatbot that learns with the users”?
    https://uxdesign.cc/the-user-experience-of-choosing-the-simplest-possible-words-90628a3c4a44/
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  6. Want to take a look behind the curtain of leading feedback analytics software Mopinion? We recently sat down with Mopinion co-Founders and feedback experts, Udesh Jadnanansing and Kees Wolters to get their advice on how businesses can make their customer feedback truly meaningful.
    In this interview, Jadnanansing and Wolters elaborate on key topics circulating the feedback industry such as how to harness the right data, how to improve customer experience and engagement, what a successful data exchange looks like, how brand-to-consumer relationships will evolve over the next few years and more…
    https://mopinion.com/making-customer-feedback-meaningful-interview-founders/
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  7. Where do you get your news? Do you think it’s objective? Do you trust it?

    Fewer people are relying on print (newspapers and magazines) and even TV for their news.

    Print subscriptions continue to decline and almost half of Americans report getting their news online, nearly the same as TV news.

    Despite the evolution of the news “interface” from print and TV to digital, many of the same content sources remain. Traditional TV and print sources of news are also popular online sources. Consequently, we benchmarked the desktop user experience of the following seven news websites: BBC, CNN, Fox News, Huffington Post, The New York Times, The Guardian and The Wall Street Journal.
    https://measuringu.com/ux-news/
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  8. What it takes to make a great UX designer doesn’t depend on what kind of company you work for—whether a product or service company or an agency. In this article, I’ll describe some common best practices that enable UX designers to do great work.
    https://www.uxmatters.com/mt/archives/2018/04/what-great-ux-designers-do.php/
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  9. Most design and product teams have some type of persona document. Theoretically, personas help us better understand our users and meet their needs. The idea is that codifying what we’ve learned about distinct groups of users helps us make better design decisions. Referring to these documents ourselves and sharing them with non-design team members and external stakeholders should ultimately lead to a user experience more closely aligned with what real users actually need.
    https://www.smashingmagazine.com/2018/04/design-process-data-based-personas/
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  10. Today, UX research has earned wide recognition as an essential part of product and service design. However, UX professionals still seem to be facing two big problems when it comes to UX research: A lack of engagement from the team and stakeholders as well as the pressure to constantly reduce the time for research.
    https://www.smashingmagazine.com/2018/05/fast-ux-research/
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Mopinion: The Leading User Experience Tool

Mopinion is a proud sponsor of User Experience News. The voice of the online user is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Experience Tools in order to collect experience from the user. Mopinion takes it one step further and offers a solution to analyse and visualise User Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing experience, it is about how to make sense of the data.