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  1. An increasing number of people are complaining that their iPhone X handsets don't last as long as they should, and are experiencing faster battery drain.

    Two years ago, Apple surprised the smartphone world with the release of the iPhone X, the first handset to feature a notch, advanced Face ID, and a totally new look. The iPhone X's design was so popular that many handsets released after it copied or at least tried to mimic how Cupertino's smartphone looked like.
    http://ibtimes.com/iphone-x-users-experience-faster-battery-drain-issues-2892803/
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  2. Imagine someone is looking over your shoulder as you read this article. Would that change how you experience these words?

    Governments around the world keep asking for an “encryption back door,” and it’s leading to extensive investigations of tech companies. Yet consumers are becoming more and more concerned over third parties monitoring and controlling their personal data.
    http://observer.com/2019/12/best-ux-secrets-controlling-data/
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  3. User experience is the feelings of users when using products, under the joint action of products, people and the environment. As technologies develop, and new products and services emerge in an endless stream, the behavior and psychology of consumers are constantly changing. We will analyze and summarize the user experience trends from four latitudes: technology, hardware, environment and users. In this changeable industry, we have to understand these trends when we are designing and improving new designs, and preparing for the upcoming future.
    http://blog.usejournal.com/2019-2020-design-trend-ux-7b10ae1872bb/
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  4. The Ericsson Design System is more than a static repository. It is a living organic platform where users and designers collaborate to create an intuitive end design through interactive sharing of feedback. This award winning design system was the subject of a recent video.
    http://ericsson.com/en/blog/2019/12/design-system-as-a-collaboration-tool-for-better-user-experience/
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  5. WordPress is a highly versatile content management system when it comes to website designing and development. Statistically, around 75 million websites are running on WordPress web creation tool. The unique thing about this open source is a diversity of plugins. It offers over 53,000 plugins which gives myriad opportunities to augment the functionality of the website.
    https://www.calvindude.com/5-essential-wordpress-user-feedback-plugins-for-small-business-website/
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  6. For Moorwand, Open Banking has allowed the company to help other FinTechs integrate payments capabilities into their own platforms. Its latest initiative includes a partnership with small business accounting firm Telleroo, which now enables its small business accountant users to make payments on behalf of their SMB clients thanks to a Moorwand integration.

    Traditionally, accountants and their SMBs have to access separate platforms, be it other payment or online banking portals, to initiate payment. API integrations can streamline and consolidate that experience from within the accounting platform, making for a more convenient user experience.
    http://pymnts.com/news/b2b-payments/2019/moorwand-user-experience-compliance-payments/
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  7. With the exception of some types of customer research and testing that must be done on site or in person, CX and UX jobs can be performed completely remotely. We do not need to come into physical offices, neither to whiteboard — thanks to digital and cloud alternatives — nor to collaborate with co-workers located in the US, Croatia, India, South Africa, Brazil and around the world.
    http://cmswire.com/digital-experience/what-2020-holds-for-ux-and-customer-experience/
    Tags: , , , , by tjeerdtraats (2019-12-18)
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  8. Trust in a brand means that users are confident about the quality of your products or services, and reassured that if there is something wrong with it, you can be relied to make it right. If this is how customers view your brand, your conversions could be manifold.

    For every digital business, the primary touchpoint for their consumers is the website or the application where brand interactions are created, and opinions are formed. For such businesses, user experience is a crucial part of a customer’s overall brand experience.
    http://financialexpress.com/brandwagon/why-user-experience-ux-is-important-to-branding/1794275/
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  9. Led by the largest retailers like Amazon, Alibaba and eBay, the worldwide e-commerce market reached $3.5 trillion in sales in 2019. By 2021 this number is expected to grow to $4.9 trillion, with 2.1 billion digital buyers.

    The top three countries for retail e-commerce sales in 2018 & 2019, according to Prioriello’s presentation, were China, the United States and United Kingdom. China has increased 27% over the last year, while the US and UK were up 14% and 11%, respectively.
    http://packworld.com/issues/e-commerce/article/21105576/digital-print-boosts-user-experience-for-ecommerce-packaging/
    Tags: , , , by tjeerdtraats (2019-12-11)
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  10. Kyle Cassidy is the user experience design (UXD) chief at Dept, an agency founded as recently as 2016, but which has become one of the fastest-growing digital agencies in Europe through acquisitions.

    Cassidy gives us a particularly revealing insight into the world of UXD in agencyland, from the skills required, to the bittersweet feeling of releasing your product into the wild.
    http://econsultancy.com/a-day-in-the-life-of-kyle-cassidy-head-of-user-experience-design-insights-at-dept/
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Mopinion is a proud sponsor of User Experience News. The voice of the online user is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Experience Tools in order to collect experience from the user. Mopinion takes it one step further and offers a solution to analyse and visualise User Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing experience, it is about how to make sense of the data.