Consumers today have the power to book a room across the country, hail a ride to anywhere they want to go, or order nearly any product or service to be delivered to their doorstep – and all of this can be accomplished with just a couple of taps on a smartphone or tablet. In this digitally optimized environment, there’s no longer any room for credit unions to serve up suboptimal user experience via the digital channels offered to members.
That’s because now, and most certainly into the future, digital is the branch. A superior member experience means a superior digital experience – there’s no getting around it. In fact, an online survey facilitated by The Harris Poll on behalf of D3 Banking Technology found that 32 percent of those who have used digital banking in the past 12 months would be willing to leave their current banking relationship for one with an easier digital experience. When credit unions leverage legacy, siloed technology – which many still do – they often can’t provide the features, functionality and user interface that members today expect.
https://www.cuinsight.com/four-steps-for-easing-your-digital-conversion.html/
Virtual reality has skyrocketed in popularity in just a few short years. Ten years ago, VR tech simply wasn’t there, and if it was, the hardware was prohibitively expensive.
Now, your smartphone can act as a VR headset. With Google Cardboard, a smartphone with VR capabilities, and a 3D printer, you can gain access to VR tech for almost no cost whatsoever.
https://betanews.com/2018/06/04/vr-is-changing-user-experience-design/
As banks and credit unions increasingly consider partnering with fintech firms, the main motivation is usually around enhancing the consumer experience. This is achieved through greater use of consumer insights and deployment of advanced technologies.
In reviewing several recently announced banking and fintech partnerships, it becomes clear that addressing the consumer experience is a core motivating factor. Certainly the strategic rationale for collaboration is much broader: financial institutions pursuing revenue synergies, market expansion, or even access to innovation from partnerships. However, in today’s digital-first world, user experience is increasingly guiding collaboration decisions as much as individual product, market, or growth considerations.
https://thefinancialbrand.com/72411/banking-fintech-partnership-cx-experience-trends/
There’s a generation of professionals who are more accustomed to texting than talking—and work itself has changed along with them. Technology has made remote and flexible office structures a possibility, but often at the expense of the social element that has existed around the office water cooler. Most of the time, none of that is regained in enterprise UX.
Christina Janzer, head of research at Slack, leads a team devoted to solving this problem. The messaging platform has become wildly popular for its innovative approach to enterprise tools: simply making them friendly and fun. Christina will deliver a keynote at our CXI 2018 conference on May 18 in New York City. Ahead of the event, spoke to PSFK founder and editor-in-chief Piers Fawkes about designing user experiences, and why it’s so important to understand the root of people’s needs—beyond what they’re telling you they want from a product.
https://www.psfk.com/2018/04/cxi-interview-slack-christina-janzer.html/
Yeah, IoT is reaching out to every tech horizon, promising a smart, internet-connected network of devices that vigorously collect user data and ‘intelligently’ acts upon it. Startups to enterprises are investing big in IoT applications and products to get a piece of the profit. Why? Because, the IoT market is expected to touch a gigantic worth of $267 billion by 2020, comprising 25 billion devices. Can we just a take a moment to realize how big the network is going to be?
Call it a technology, network or a platform, it is letting people control and manage operations at their fingertips. So, before we move any further…Let’s Us First Decode The Fuss About IoT – The Internet Of Things And Its Status
https://customerthink.com/5-kickass-ux-principles-to-consider-when-you-develop-internet-of-things-applications/
Whether you own and operate a brochure site, an eCommerce store or a SaaS platform, either indirectly or directly you’re going to be receiving customer feedback on a daily basis. It’s whether you choose to ignore it that will set you apart from the crowd.
Some of the feedback you receive will be online, others you may receive face-to-face, and some you may not see at all without implementing clever technologies within your business to seek it out. Whatever the case, customer feedback, whether it’s negative or positive is everywhere.
In this article, we’ll look at how you can not only identify what’s being said about your business online but how you can face up to that feedback if it’s negative and can begin to shape the tone of the conversation when it comes to you and your brand.
https://www.wpeka.com/combat-negative-customer-feedback-online.html/
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