Whether you own and operate a brochure site, an eCommerce store or a SaaS platform, either indirectly or directly youre going to be receiving customer feedback on a daily basis. Its whether you choose to ignore it that will set you apart from the crowd.
Some of the feedback you receive will be online, others you may receive face-to-face, and some you may not see at all without implementing clever technologies within your business to seek it out. Whatever the case, customer feedback, whether its negative or positive is everywhere.
In this article, well look at how you can not only identify whats being said about your business online but how you can face up to that feedback if its negative and can begin to shape the tone of the conversation when it comes to you and your brand.
Voting 0
