One of the most important steps in the Design Thinking process that is often employed as standard practice in UX design is to define the users’ problems. This means being able to clearly identify and articulate problems in the user experience so that you can later begin the process of ideating (i.e., generating great ideas on how to solve them). Task Analysis is a simple exercise that UX designers can undertake during the definition of a problem, which can help not just in identifying where opportunities to improve the user experience exist but also to generate some preliminary ideas as to how you might approach these challenges. Let’s find out how.
https://www.interaction-design.org/literature/article/task-analysis-a-ux-designer-s-best-friend/
When your reviewing your company’s user experience and the role it plays in your organization, it’s easy to note what needs to change. Poor design, outdated content, poor engagement. But what are things you should look for or look into improving?
In our experience helping companies improve their UX design, we have noticed common threads in what a great user experience should look like.
The first step of defining a good user experience is outlining what your goals are for your organization. Your user experience needs to line up with your overall learning strategy.
https://www.bluewaterlearning.com/sharkbites-cornerstoneondemand/what-a-great-user-experience-looks-like-for-your-lms/
While a data-based world allows us to build services and products, it also requires complicated processes of acquisition that can be tedious if not overwhelming. This is why businesses are increasingly implementing artificial intelligence to simplify their data-based services. Here’s how 5 brands are turning to chatbots and voice programs to allow users to easily input information and receive personalized instructions for complex or unfamiliar processes, resulting in a customer onboarding journey with minimal friction.
https://www.psfk.com/2018/05/trend-brands-leverage-ai-streamline-user-experience.html/
WhatsApp developers have been quite active for some time and have been regularly making changes to their app in one way or another. Sometimes the changes are liked by the users, sometimes not.
Facebook-owned WhatsApp has again been testing some new features that will be added to the app in the future.
Here’s us listing those new features :
https://www.techquila.co.in/whatsapp-testing-five-new-features/
"A few days ago was my 2 year anniversary at StatMuse (visit us) and subsequently also my 2 year anniversary as a UX/UI Designer! Although I am happy that we’ve shipped multiple responsive websites, a brand new iOS app, and a some platform bots, I do recognize that I’ve made a whole bunch of mistakes along the way."
https://uxdesign.cc/shhh-a-ux-designers-mistakes-efa20d93fcf7/
When it comes to website and app design, user interface (UI) is king. After all, your users see the UI first and they will continue to interact with it on a regular basis. Website users value the user interface so much, a typical visitor will form an opinion about your website within 50 milliseconds — and you can guarantee that level of expectation translates to apps, too.
https://www.cmswire.com/customer-experience/5-user-interface-mistakes-that-drive-customers-away/
For decades technology has been focused on the user experience. After all, if the average user can’t understand how to interact with the features of a device or an app, that device or app is destined to be an abject failure. Yet, in recent years, the UX community has undergone a revolutionary shift: Instead of focusing on users, most UX professionals focus on customers.
The difference between user experience (UX) and customer experience (CX) is a subtle one, but it is one that is incredibly important to the field of design. For those interested in pursuing user experience design degrees, this is the history of the transition from UX to CX and what means for the future of design.
https://customerthink.com/how-ux-became-cx-the-rise-of-customer-focused-design/
Whatever you want to accomplish, whether on the internet or with your business, there’s most likely a software to help you do it with ease. To put this flood of software in perspective, think about the marketing world for a moment.
In 2011, there were just about 150 marketing software. In 2016, the number had grown to 4,891, and a year later, it stood at 5,381.
The Saas (software as a service) industry is a multi-billion dollar industry. If you’re thinking of developing a software, chances are, there are other software on the market that can already do what your software plans to do, maybe even better. So to stand out, provide memorable customer experience, apart from creating a great software of course.
https://customerthink.com/reasons-why-customer-experience-sucks-with-your-software/
IIoT technology has evolved to the point that self-serve solutions are easier to configure, with personalized display mash-ups and data analytics.
Who needs that data-scientist system designer?!
Not so fast. There’s a flipside to this build-your-own-world. The flexibility of the new self-serve technology is both its strength and its weakness, as you must determine who will help develop the most intuitive interface, design and data management for your system
https://www.smartindustry.com/blog/smart-industry-connect/ux-is-the-new-ui/
Online survey and questionnaire tools are great for gathering insights from your customers – especially as it pertains to your online performance and overall customer satisfaction. Unlike in the past when creating a survey used to be quite a tedious process, online survey tools make the survey-building process quick and easy – enabling you to send out surveys within minutes. And as you can imagine, these types of tools caught on quickly. And now we are presented with the challenge of choosing the right online survey tool out of a sea of tools that – at a glance – all seem to offer the same features. One tool in particular, however, which has become quite popular in recent years in Survicate.
https://mopinion.com/survicate-alternatives-competitors/
User Experience News is a global community of people working or interested in User Experience, CX and technology.
