Welcome to 2019… where digital technologies will start evolving faster than we can adapt. Where customers’ experience expectations will rise above everything else. Where predictive analytics will boost customer experience for good, and where data ethics will become the new competitive advantage. Bottom line: our customers expect now more than ever that the digital customer experiences (CX) we provide are not only seamless and integrated but also more advanced and secure.
https://mopinion.com/top-digital-customer-experience-cx-trends-for-2019/
Fact: virtually everything your customers do on your website or mobile app produces data; data that not only can be leveraged to create marketing strategies and boost conversions but also increase your bottom line. All that is needed is an efficient way of both storing and employing the data. This is where Data Management Platforms (or DMPs) come in handy.
https://mopinion.com/top-10-data-management-platforms-dmp/
Delivering an excellent user experience is essential to attracting and retaining customers. And although data management may not be the first thing that comes to mind when you think about optimizing user experience, maybe it should be.
User experience — or just UX, as really trendy folks put it — has become something of a buzzword at the intersection of IT and business.
http://blog.syncsort.com/2018/06/big-data/data-management-user-experience/
IIoT technology has evolved to the point that self-serve solutions are easier to configure, with personalized display mash-ups and data analytics.
Who needs that data-scientist system designer?!
Not so fast. There’s a flipside to this build-your-own-world. The flexibility of the new self-serve technology is both its strength and its weakness, as you must determine who will help develop the most intuitive interface, design and data management for your system
https://www.smartindustry.com/blog/smart-industry-connect/ux-is-the-new-ui/
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