It was 5 years ago when I started out with the unknown UX field. I was clueless and the only thing I know about it was, I get to design. At first, I was doubtful if this thing is for me since Design was introduced to me in Posters, Illustrations, Photo Manipulations, and Character creation context. But when I learned about UX, I found something I can level up in. I thought to myself, “Interfaces? I think I can do it”
https://uxdesign.cc/when-ux-isnt-about-design-methods-after-all-1f35f9793dfd/
While ad-targeting is both prominent and increasingly invasive, ads are but the tip of the iceberg.
The biggest fallacy in many people's understanding of online data gathering is the widely-held belief that the only real downside to what they willingly offer up online is them seeing a few more harmless ads. Nothing, sadly, could be further from the truth.
While ad-targeting is both prominent and increasingly invasive, ads are but the tip of the iceberg, and an ominous mass of other destinations for our data lies beneath the surface. Here is some of what else happens after you scroll down those ostensibly impossible-to-read terms and conditions and hit "I accept".
http://www.thenewsminute.com/article/where-does-all-your-personal-data-collected-online-really-end-we-tell-you-71905/
It might seem like a good idea to use email to resolve customer issues or to simply solve customer issues wherever they find you. It’s simple. It’s cost-saving. But you know what else it is? Messy and risky. Messy, because your communications with customers are all over the place. There’s not a single, unified platform to manage your customers. Risky, because you can easily overlook customers’ messages from email. While it may be unintentional, you are more likely to neglect your customer issues and lose them, which isn’t exactly good for business. Enter customer service software.
https://mopinion.com/best-customer-service-software/
The digital age has brought with it a horde of data. And coming from various sources and in large quantities, the availability of this data has created many new and insightful opportunities for digital marketers. Modern digital marketers are using data in a myriad of ways, such as gauging success (with Key Performance Indicators, or KPIs), driving improvement (e.g. campaign effectiveness or website usability) and boosting lead generation. However, this heavy reliance on intelligent marketing data necessitates an analysis solution, which comes in the form of dashboarding software.
In this article, we will outline the various benefits of KPI dashboarding software as well as list the top software available for digital marketing managers.
https://mopinion.com/kpi-dashboarding-software-digital-marketing-managers/
Voice of the Customer (VoC) programmes are intended to capture the opinions and preferences of all customers, analyse those insights, and use them to create meaningful changes in customer experience (CX). Having a VoC programme in place has become increasingly more popular and essential, especially as more and more businesses (nearly 72% to be precise) continue to place CX as their top priority.
https://mopinion.com/which-type-of-voc-software-should-your-business-use/
In this blog we will take a closer look at three website tools and give you a sense of which is best for your company. Things to consider: are you looking to drive conversions, build trust among your customers, provide service for your customers online, or perhaps capture insights on why your visitors are unable to achieve their goals? Keep your goals in mind whilst reading.
https://mopinion.com/which-website-tools-are-best-for-effectively-engaging-the-online-customer/
The website is full of internal speak, lack of flow, and the critical information to help the user is suffocated by the weeds of marketing waffle and so the user needs to phone the support centre – who’s to blame?
The patient gets frustrated when the patient after them in A&E gets treated more quickly because their injury is more serious but they don’t understand that process – who’s to blame?
https://www.siliconrepublic.com/companies/bad-user-experience-design/
There is a Spanish proverb that translates: “In the blacksmith’s house, a wooden knife”, and is the paradox of how there can be scarcity of something where there should be abundance. It happens to be true in many professions.
What about UX Designers? They are all about analyzing human behavior to develop solutions that create meaningful digital » experiences. They feel passionate about finding the pain points in users and releasing that pain through new or improved products and services.
But, who analyzes the pain points of UX Designers? Who studies their behavior, their interactions, their experiences? Other Designers?
https://uxdesign.cc/who-solves-user-experience-issues-for-ux-professionals-e0a31afa0ee8/
Whilst you may argue that these describe the same person, they do not. In fact, the difference between understanding these two is essential for creating a superior user experience.
https://www.econsultancy.com/blog/69897-why-a-superior-user-experience-creates-customers-not-consumers/
We’ve heard a lot about AV integrators and experience in the past year or so, since InfoComm International rebranded itself as the Audiovisual and Integrated Experience Association (AVIXA). The truth is most integrators have been doing user experience-based AV designs for years.
Designing for user experience isn’t just about finding the best way for the person who presses the buttons or controls the digital signage content to interact with the technology, said AVIXA staff instructor Marcus Yarborough in a presentation during Almo’s E4 AV Tour stop in Boston last week.
https://www.commercialintegrator.com/business_resources/operations/av-integrators-designing-user-experience/
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