Tags: customer-satisfaction*

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  1. If you’re involved in any kind of business, you’ve probably seen the abbreviation UX in online guides. It’s everywhere!

    It stands for user experience – the one thing all businesses are trying to improve. However, there’s a narrower approach to consider: UX design. User experience design is all about improving the product in a way that enhances the user’s experience. That’s being done through implementing various techniques, such as human-computer interaction, usability, visual design, interaction design, and information architecture.
    https://blog.apruve.com/b2b-user-experience-how-you-do-it-right/
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  2. We can find the terms ‘user experiences’ and ‘UX’ all over the Internet. Just a decade ago this subject wasn’t widely known within our industry and now it seems to be the starting point for anyone interested in design or development. With all this talk, you’d think we’d be able to easily answer the question, “What is a user experience?” Turns out, it’s a pretty complicated question.

    You may have seen attempts that try to explain UX, each more complicated than the last. For instance, this picture has been floating around the Internet for years and people generally agree (incorrectly) that it demonstrates a user experience pretty well.
    https://www.antonsten.com/whatsux/?ref=webdesignernews.com/
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  3. First Direct has topped a customer satisfaction index for the 10th year in a row.

    The latest UK Customer Satisfaction Index (UKCSI) revealed First Direct was the highest scoring organisation in the banking sector, with a score of 86.1.

    First Direct has consistently scored above 80 since January 2008, as has Nationwide since January 2011.

    Yorkshire Bank was the most improved organisation with a score 10 points higher than in January 2017.
    https://www.ftadviser.com/your-industry/2018/03/23/first-direct-keeps-customers-very-happy-for-10-years/
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  4. The holidays are here, which means many online retailers are stepping up their game and competing intensely for traffic on their websites. According to a study conducted by Deloitte, “more consumers plan to shop online for gifts than ever before” in 2016. In the United States alone, total holiday eCommerce sales are expected to reach $96-98 billion. This is huge! So how can you and your digital team maintain a smooth operation and happy customers while dealing with this massive influx of consumers? The answer is simple – use customer feedback to determine what is irritating your customers the most and solve it.
    https://mopinion.com/user-experience-tips-happy-online-customer/
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