eringilliam: customer-satisfaction*

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  1. Let's face it -- when it comes to measuring the return on investment for user experience (UX), all the traditional metrics fall down flat. For today's organizations, you simply can't put a price on the value of delivering an incredibly satisfying and rewarding experience to customers and users. That value percolates across all parts of the enterprise -- well beyond customer service.

    The debate about the ROI of UX has been heating up lately. Alan Cooper, an ancestry thinker and software alchemist, recently posted that the question about the ROI of UX is "the most idiotic question ever asked." Why? Because organizations really don't pay attention to or even care about the value of superior UX, he states.
    https://www.zdnet.com/article/the-value-of-superior-ux-priceless/
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  2. If you’re involved in any kind of business, you’ve probably seen the abbreviation UX in online guides. It’s everywhere!

    It stands for user experience – the one thing all businesses are trying to improve. However, there’s a narrower approach to consider: UX design. User experience design is all about improving the product in a way that enhances the user’s experience. That’s being done through implementing various techniques, such as human-computer interaction, usability, visual design, interaction design, and information architecture.
    https://blog.apruve.com/b2b-user-experience-how-you-do-it-right/
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  3. We can find the terms ‘user experiences’ and ‘UX’ all over the Internet. Just a decade ago this subject wasn’t widely known within our industry and now it seems to be the starting point for anyone interested in design or development. With all this talk, you’d think we’d be able to easily answer the question, “What is a user experience?” Turns out, it’s a pretty complicated question.

    You may have seen attempts that try to explain UX, each more complicated than the last. For instance, this picture has been floating around the Internet for years and people generally agree (incorrectly) that it demonstrates a user experience pretty well.
    https://www.antonsten.com/whatsux/?ref=webdesignernews.com/
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