tjeerdtraats: customer-satisfaction*

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  1. First Direct has topped a customer satisfaction index for the 10th year in a row.

    The latest UK Customer Satisfaction Index (UKCSI) revealed First Direct was the highest scoring organisation in the banking sector, with a score of 86.1.

    First Direct has consistently scored above 80 since January 2008, as has Nationwide since January 2011.

    Yorkshire Bank was the most improved organisation with a score 10 points higher than in January 2017.
    https://www.ftadviser.com/your-industry/2018/03/23/first-direct-keeps-customers-very-happy-for-10-years/
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  2. The holidays are here, which means many online retailers are stepping up their game and competing intensely for traffic on their websites. According to a study conducted by Deloitte, “more consumers plan to shop online for gifts than ever before” in 2016. In the United States alone, total holiday eCommerce sales are expected to reach $96-98 billion. This is huge! So how can you and your digital team maintain a smooth operation and happy customers while dealing with this massive influx of consumers? The answer is simple – use customer feedback to determine what is irritating your customers the most and solve it.
    https://mopinion.com/user-experience-tips-happy-online-customer/
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