The holidays are here, which means many online retailers are stepping up their game and competing intensely for traffic on their websites. According to a study conducted by Deloitte, “more consumers plan to shop online for gifts than ever before” in 2016. In the United States alone, total holiday eCommerce sales are expected to reach $96-98 billion. This is huge! So how can you and your digital team maintain a smooth operation and happy customers while dealing with this massive influx of consumers? The answer is simple – use customer feedback to determine what is irritating your customers the most and solve it.
https://mopinion.com/user-experience-tips-happy-online-customer/
First Direct has topped a customer satisfaction index for the 10th year in a row.
The latest UK Customer Satisfaction Index (UKCSI) revealed First Direct was the highest scoring organisation in the banking sector, with a score of 86.1.
First Direct has consistently scored above 80 since January 2008, as has Nationwide since January 2011.
Yorkshire Bank was the most improved organisation with a score 10 points higher than in January 2017.
https://www.ftadviser.com/your-industry/2018/03/23/first-direct-keeps-customers-very-happy-for-10-years/
Stedin is a regional Dutch network operator that mainly operates in the Netherlands’ Randstad region, which consists of Rotterdam, The Hague and Utrecht. As one of the top three largest operators in the Netherlands, Stedin is responsible for the transport of electricity and gas to more than 2 million customers (including industrial customers).
Eager to gain better insights into how their website was performing and how they could improve the online experience (on a deeper level) Stedin employed Mopinion as its digital feedback solution.
http://mopinion.com/customer-story-stedin/
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