Watch (or just listen to) designers from Minecraft, Airbnb and Adobe, as well as Anton&Irene and Lance Wyman – live from the Awwwards conference in Berlin.
https://www.digitalartsonline.co.uk/features/creative-business/see-brilliant-new-talks-from-leading-designers-without-leaving-your-desk/
For most people, a call to customer service is about as exciting as a trip to the dentist. No one enjoys being put on hold, waiting to repeat the same information to a second or third agent, getting dropped and starting again, all just to access your own information or account. It’s an experience that can feel alienating and frustrating – not the way most companies want their customers to feel.
http://customerthink.com/seize-the-opportunity-to-differentiate-with-ai-powered-digital-experiences/
Where previously the primary focus was on quantitative data – for instance web analytics and A/B testing – nowadays mass amounts of online marketers are flirting with feedback tools placing themselves behind the buttons. This self-service approach has advantages and disadvantages for companies that want to work seriously with online customer feedback.
https://mopinion.com/self-service-customer-feedback-tools-for-your-website-pros-and-cons/
For more than a decade I’ve optimized organic search performance for big and small companies. They often come to my team with greatly diminished search performance stemming from decisions based solely on user experience and design. The decisions resulted in changes to internal linking structures and reduced textual content, which affected the authority and relevance signals that search engines rely on to rank pages.
https://www.practicalecommerce.com/seo-8-ways-ux-design-reduce-traffic/
Once your customer gets to the purchase stage, a good ecommerce checkout experience could make or break the sale. Here’s how to make sure yours is the former – complete with some great examples from online retailers.
https://econsultancy.com/seven-excellent-examples-of-ecommerce-checkout-best-practice/
"A few days ago was my 2 year anniversary at StatMuse (visit us) and subsequently also my 2 year anniversary as a UX/UI Designer! Although I am happy that we’ve shipped multiple responsive websites, a brand new iOS app, and a some platform bots, I do recognize that I’ve made a whole bunch of mistakes along the way."
https://uxdesign.cc/shhh-a-ux-designers-mistakes-efa20d93fcf7/
How budget airlines could be more attractive than their ticket prices.
So i’m on another flight. Not a particularly long one — Stansted to Stuttgart. Pretty simple. One hour twenty. Plenty of insights into in-flight experiences though. Eurowings is rich with points of experience (good & bad) and I’ve been getting more curious about it each flight. Eurowings, otherwise known as Germanwings is a budget airline, the airline of choice for a student like me living abroad. The flights are usually well managed, friendly and really surprising in the way you are treated. It’s sometimes a little weird though…
https://uxplanet.org/simple-in-flight-user-experience-suggestions-43e672f6b6f4/
In this late times, technology has taken over many aspects of human life, making it way better when appropriately handled. It has changed lives in countless ways and it will continue to do so for a long time, since people from all around the globe have embraced it to help them on solving all sorts of issues from simple to complex in both, professional and private matters. This is the case here, where some simple high-tech tools can deliver a state of well-being in social, sentimental or professional life and be of good help whenever is needed.
https://mightygadget.co.uk/simple-technology-better-user-experience/
Shopping cart abandonment is a big problem that can lead to huge loses in revenue for your eCommerce business. However, there are various reasons why shoppers abandon their carts. Some customers might just want to browse your store items while others are simply not interested in what you have to offer. While some reasons for shopping cart abandonment are out of your control, improving the user experience of your online store will get more customers pass the checkout.
https://www.webpronews.com/simple-ux-tips-keep-ecommerce-store-losing-money/
There has always been a tendency in banking to believe that 'more is better.' Unfortunately, in an increasingly complex world, consumers value simplicity. As opposed to just being 'less', banking needs to get rid of the unnecessary, without sacrificing delightful experiences. This guide should be shared throughout all banking organizations.
https://thefinancialbrand.com/71025/simplicity-digital-banking-guide-trends/
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