Artificial Intelligence (AI) is changing the landscape of businesses and operations. A game changer, it is facilitating better customer experience and engagement that is leading to better business. Humanizing these interactions and taking it to the next level are Conversational applications.
Heralding a new era in customer and enterprise user experience, conversational applications enable engagement at a human level. It factors humor, emotion and empathy that helps in building a deeper connection with the customer. Unconstrained by human limitations, it can make giant leaps to connect the dots in a matter of seconds to deliver a human-like experience. This unprecedented level of contextually-relevant conversation, continuously enhanced by constant acquisition and utility of user data, gives the user a unique width and depth of a highly personalized experience.
http://www.asianage.com/technology/in-other-news/180219/using-conversational-applications-to-enrich-user-experience.html/
Welcome to 2019… where digital technologies will start evolving faster than we can adapt. Where customers’ experience expectations will rise above everything else. Where predictive analytics will boost customer experience for good, and where data ethics will become the new competitive advantage. Bottom line: our customers expect now more than ever that the digital customer experiences (CX) we provide are not only seamless and integrated but also more advanced and secure.
https://mopinion.com/top-digital-customer-experience-cx-trends-for-2019/
Much has been written about the rise of machine learning and artificial intelligence and how it will impact the auto lending industry. While there has been a significant amount of hype, the promise of artificial intelligence is simply game changing.
The most obvious application is that thinking machines will be able to assess risk and provide an accurate estimate of whether certain borrowers will repay their loans. The ramifications of this change will be massive. If auto lenders are better able to understand whether a particular borrower is not able to pay back the entirety of his or her auto loan, lenders can mitigate their risk while offering better pricing and more approvals to new loan applicants.
https://www.autofinancenews.net/the-value-of-user-experience-when-managing-risk/
Are you continually frustrated trying to unsuccessfully convince executive leadership that your enterprise needs AI? Do you feel defeated because you hear everywhere in the news that AI is one of the most impactful technological breakthroughs of the modern era but can’t get anyone else to pay attention?
The answer to this is to not give up on AI. Revise your approach to be more effective at connecting the dots for your business stakeholders. To optimize your AI pitch, focus on two specific areas -- business value and scalability -- and use the right terminology.
https://tdwi.org/articles/2019/01/03/adv-all-how-to-sell-ai-to-your-enterprise.aspx/
It can be a mighty task to create a conversational user experience (UX). To be sure, there is plenty of hardware and software on the market to support the foundation of conversational UX, such as voice and chat box technology. But, the very definition of conversational UX requires that this experience has to mimic, as closely as possible, an actual human conversation with all its fits and starts and inferences to context.
https://www.cmswire.com/customer-experience/what-tools-do-you-need-to-create-a-great-conversational-ux/
We’re very happy to announce that the release of our newest machine learning (ML) technology – automatic feedback categorisation – was a successful one! As a next step, we want to make sure our users know how to get the most out of this new feature. That is why we’ve created this little guide to Mopinion’s New Machine Learning Technology.
https://mopinion.com/best-practices-mopinions-machine-learning-technology/
Another year has passed and humanity, for better or worse, remains in charge of the planet. Unfortunately for the robots, TNW has it on good authority they won’t take over next year either. There’s always 2020.
In the meantime, here’s what the experts think will happen in 2019:
https://thenextweb.com/artificial-intelligence/2019/01/02/heres-what-ai-experts-think-will-happen-in-2019/
Artificial intelligence (AI) is everywhere, driven by large investments, lots of startups, all established technology vendors, and enterprises big and small experimenting with what it can do for their bottom line. 120 predictions for AI in 2019 did not exhaust the subject, so here are 20 more.
https://www.forbes.com/sites/gilpress/2018/12/12/20-more-ai-predictions-for-2019/#2d3f2724d741/
No matter what services your company provides or what communication platforms you use, customer experience (CX) needs to be at the core of everything you do. With all the tools that are available to help brands engage with their customers -- from social media to artificial intelligence-based resources like product recommendations and chatbots -- there are more opportunities than ever to create powerful customer experiences that build loyalty and drive sales.
But these tools aren’t going to use themselves, nor will a CX-focused culture spontaneously arise on its own. Brands need to make CX a priority at every level, from the first moment a consumer decides to explore their products online to the final step of the customer journey to the ongoing relationship that may last for years or even decades.
https://www.forbes.com/sites/forbescommunicationscouncil/2018/12/11/why-customer-experience-has-never-been-more-vital/
As enterprise end-users and customers alike have embraced the digital life, the need for well-designed user experience (UX) has intensified. With so many applications, platforms and services that continue to change day by day, or even hour by hour, UX has become a major force in its own right.
Now, the world is moving to artificial intelligence (AI), which promises to greatly enhance UX, working behind the scenes to deliver automatic and intuitive responses to user requests. The benefits of AI go even deeper. A recent survey of design professionals by Adobe finds more than half, 62%, expressed interest in AI and machine learning and what they add to the creative process. AI and machine learning will have a "democratizing effect on creativity" in applications and products. AI also opens up possibilities such as 3D and immersive design.
https://www.zdnet.com/article/ai-helps-user-experience-ux-helps-ai/
