Artificial intelligence (AI) is an unstoppable force. As noted by Martech Today, AI is already "here and now," and three-quarters (registration required) of companies that are using AI see improved revenue. The technology continues to make significant advances in both predictive capability and intelligent decision making — organizations are excited about the prospect of merging AI with existing people and processes to boost overall business outcomes.
What AI enthusiasts don’t want to talk about? The immovable objective to its unstoppable force: employee experience.
https://www.forbes.com/sites/forbestechcouncil/2018/07/16/what-ai-enthusiasts-dont-want-to-talk-about/#522b823a3bba/
Not long ago, a company could gain the loyalty of its clientele based on product quality and little else. But with time, the difference between what a company offers and what its competitors provide has become negligible. Today, companies are increasingly seeking for alternative ways to win their customers. In ecommerce business, one such way is by providing impeccable user experience (UX). The article describes the ways artificial intelligence can enhance user experience.
https://www.clickz.com/using-ai-to-improve-user-experience/216056/
AI systems and devices will soon recognize, interpret, process, and simulate human emotions. A combination of facial analysis, voice pattern analysis, and deep learning can already decode human emotions for market research and political polling purposes. With companies like Affectiva, BeyondVerbal and Sensay providing plug-and-play sentiment analysis software, the affective computing market is estimated to grow to $41 billion by 2022, as firms like Amazon, Google, Facebook, and Apple race to decode their users’ emotions.
https://hbr.org/2018/07/3-ways-ai-is-getting-more-emotional/
If you’ve been paying attention to the application of artificial intelligence in retail, you may feel like the buzz around the topic has gone from zero to “arrived” in less than a year. In retail time, even at the speed of the modern consumer, that is incredibly fast.
Some of the hype has come from activity around specific use-cases for the application of AI in retail. While companies like Baidu profess over 100 AI capabilities, in retail it appears that use-cases are centering on four main areas:
https://www.forbes.com/sites/nikkibaird/2018/08/13/retail-has-three-big-ai-dilemmas/
CIOs are often inundated with vendor promises of a user experience so superb, they won’t need to fret about employee training. But CIOs should be skeptical when they hear promises like these, especially when it comes to AI and automation technologies.
https://searchcio.techtarget.com/blog/TotalCIO/AI-and-automation-will-need-more-than-a-great-user-experience/
Whether we are ready of not, the age of Machines is already underway. The rise of Artificial intelligence (AI) is empowering machines to work and react the way humans do. As disruptive technologies infiltrate our lives, affecting everything from how we live, work and entertain ourselves, more and more researchers say that this is just the beginning – we haven’t seen anything yet. According to a recent report by McKinsey, for example, advances in robotics, AI, and machine learning herald a new era of breakthrough innovation and opportunity.
Artificial Intelligence is the most talked about technology of our time, and for good reason. AI facilitates machine intelligence, increases efficiency, simplifies routine tasks and makes it easier for humans to focus on the intellectual aspects of a given process.
http://www.cxotoday.com/story/humanizing-user-experience-through-ai/
From websites to homes and cars, here's how AI could help patch the holes and bring UX closer to maximum potential.
https://www.entrepreneur.com/article/320675/
Unless you’ve been living under a rock, you’ve probably noticed that the term ‘artificial intelligence’ is being thrown around just about everywhere. It has become a major corporate buzzword and hype, especially among digital marketers. Meanwhile half of us still don’t really know what it means or better yet, what it can do for our business. That’s why we’re here to tell you specifically what AI can do for you and how it can make your customer feedback more actionable.
https://mopinion.com/customer-feedback-artificial-intelligence-ai/
For many retailers, improving the customer experience involves simplifying e-commerce to rely on fewer clicks and supplementing text search for the ever-potent, AI-powered visual search feature.
Whether it be for navigating outfit inspiration, as seen on platforms such as Pinterest and ShopStyle or creating hyper-personalized recommendations, witnessed in Spotify and Netflix, the bottom line is through these technologies, retailers further empower their shoppers and guide purchases.
In a similar mission, the winner of Digiday’s Best Retail Technology award, Syte, aims to provide a cutting-edge visual AI search, which offers the necessary immersive experience and improved user journey shoppers crave — all beginning with the shopper’s chosen image.
https://wwd.com/business-news/technology/visual-search-1202880164/v/
Enterprise mobility has, for long, promised to be a channel that would allow employees to work from wherever they want and be productive. This approach would not only improve the accuracy and efficiency of workers but would also allow them to be operational without any geographical constraints. Further, the addition of artificial intelligence (AI) into enterprise mobility will deliver the high-end results to the businesses.
AI will bring a change in the operational workflow of an organization in multiple ways and departments. The impact will be noticed across areas like device management, user experience, security, and applications. However, privacy concerns will also continue to rise in the wake of these new technologies, and advanced security measures need to be employed to prevent the data from misuse.
https://www.cioreview.com/news/how-ai-and-machine-learning-is-impacting-enterprise-mobility-nid-27329-cid-142.html/
