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  1. DELTA has set out to achieve this ambition by offering an optimal digital customer journey. Central to this goal are convenience, service and personal (and pertinent) communication, all of which seamlessly connect with the customer experience of other online channels.
    https://mopinion.com/customer-success-story-delta/
    Comments - Voting 0
  2. According to a study carried out by RTE, over 30% of companies do not monitor what is being said about them online – whether it’s on their website, mobile app or social media profiles. And interestingly enough, much of this hesitancy is attributed to their fear of negative online feedback.
    https://mopinion.com/why-businesses-shouldnt-fear-negative-online-feedback/
    Comments - Voting 0
  3. If you haven’t noticed, it’s all about the customer these days. According to a research carried out by Deloitte and Touche, customer-centric companies are 60% more profitable than those not focused on the customer.
    https://mopinion.com/30-customer-feedback-tools-an-overview/
    Comments - Voting 0
  4. An optimal online experience for visitors is important for the CNV Vakmensen websites, especially as this directly contributes to the success of their business. These websites allow visitors to explore and understand why they should become or remain a member of CNV Vakmensen.
    https://mopinion.com/customer-success-story-cnv/
    Comments - Voting 0
  5. What does your business want to achieve with online feedback? That is the first question you and your digital team will want to ‘chew on’ before initiating any kind of online feedback programme. Identifying goals is a good first step in setting up a powerful feedback strategy as your strategy must revolve around these goals.
    https://mopinion.com/5-types-of-online-feedback-form-questions/
    Comments - Voting 0
  6. Online consumers today want to be sure that they can trust your business before making any purchases; a demand that requires you to provide a high degree of transparency. And for many companies in the ecommerce industry, this vital need for transparency translates to the adoption of ecommerce rating and review tools.
    https://mopinion.com/ecommerce-rating-and-review-tools-an-overview/
    Comments - Voting 0
  7. Mopinion has just introduced a new way of displaying feedback forms on a client’s website. Instead of the regular modal or pop-up windows, forms can now slide in elegantly from the side or bottom of the screen.
    https://mopinion.com/mopinion-introduces-slide-in-feedback-forms/
    Comments - Voting 0
  8. Want a closer look at what we offer within our feedback analytics software? Based on the feedback of our clients and website visitors, Mopinion is happy to announce that it has recently updated and improved the Product page on its website.
    https://mopinion.com/new-and-improved-product-page/
    Tags: , by Kees Wolters (2017-08-18)
    Comments - Voting 2
  9. Facilitating online engagement and social interactions with customers can deliver a rewarding experience for many businesses. This pertains especially to B2Bs, that are in search of more customer intimacy and enhanced online engagement. To achieve these goals, these businesses often need a platform for managing all interactions, which leads them on a hunt for online community and social business software. But how will you know which tool is best for your business and which will give you the best results?
    https://mopinion.com/top-23-online-community-and-social-business-software-overview/
    Comments - Voting 2
  10. Providing a positive customer experience (CX) is becoming increasingly important among digital businesses. It is even seen as a major differentiator. Being able to provide a good CX for your customers means ‘staying in tune’ with their needs and making sure they are fully satisfied with not only your product or service itself, but also the experiences they encountered along the journey.
    https://mopinion.com/live-chat-tools-vs-online-feedback-surveys-difference/
    Comments - Voting 1

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Mopinion: The Leading User Experience Tool

Mopinion is a proud sponsor of User Experience News. The voice of the online user is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Experience Tools in order to collect experience from the user. Mopinion takes it one step further and offers a solution to analyse and visualise User Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing experience, it is about how to make sense of the data.