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  1. It’s true that friction hurts user experience, frustrates a user, and might even drive them to the point of abandoning your product once and for all. There’s no denying that.

    It’s true that spotting the various friction points in the process and smoothing them out is the most fundamental approach to improve its flow. Not refuting that either.

    However, that’s just one side of the friction coin.
    https://www.chargebee.com/blog/friction-improve-user-experience/
    Tags: , by tjeerdtraats (2017-11-17)
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  2. What is the best way to build a fantastic user experience in the shortest amount of time?

    You could ask a hundred UX designers and not get the same answer. While there are methods to guide you to success in design, there is no formula that promises a good solution.

    When you are working on a new product, speed is very often an important factor. Investors or stakeholders want to break even or become profitable, as quickly as possible to stop the bleeding of money on a new project.

    Many software and web development teams utilise the Agile process as their project management framework of choice to accommodate this quick speed.
    https://usabilitygeek.com/ux-mvp-agile/
    Tags: , , , by tjeerdtraats (2017-11-17)
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  3. Have you ever stumbled upon a website with endless paragraphs of text, hard-to-complete forms (information incomplete – what do you mean?!), unclear navigation (where am I supposed to click?!), or annoying pop-ups?

    That means that user-friendliness – often called UX (User Experience) – is essential to any website’s success. Not only because you want visitors to stick around and explore your website, but also to increase the number of people finding your website in Google searches.

    In this article, you’ll read the five most important reasons why UX has a huge impact on your SEO (search engine optimization – a way to rank as high as possible in organic search results.)
    https://www.webtexttool.com/5-reasons-why-user-experience-ux-is-important-for-seo/
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  4. There is one principle of organization that every human should adhere to, particularly people who design products. Day after day, I see companies break this rule, and it is 100% of the time to their detriment. In this article I will explain what that rule is, and what it means to product and service design. I’ll also raise the possible implications of this phenomenon on organizational management, collaboration, and general performance. The psychological phenomenon I will be discussing in this article is known as Miller’s Law. Rather than just tell you what Miller’s Law is, I ask you to take part in this exercise for a more immersive learning lesson.
    https://blog.prototypr.io/the-most-important-rule-in-ux-design-that-everyone-breaks-1c1cb188931?ref=webdesignernews.com/
    Tags: , , by tjeerdtraats (2017-11-17)
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  5. If you’re reading this it’s probably safe to say your business has decided to implement an online customer feedback programme. Excellent choice! The next step is to start setting things into motion (in other words, collecting feedback), which can be challenging without the proper guidance. If you already have goals set out for your business, you’re certainly on the right track. Now all you’re going to need is a strategy that encompasses those goals, which – in the case of feedback – can be as simple as using a feedback form template, or at least understanding how a feedback form should be designed…
    https://mopinion.com/the-best-feedback-form-templates-for-your-website/
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  6. User onboarding is the period in which your business is likely to receive the most feedback and support questions from your customers as they want to get started using the product. This makes onboarding an ideal moment to learn from your customers and use those learnings to improve.
    https://mopinion.com/user-feedback-the-secret-to-successful-user-onboarding/
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  7. Creating or enhancing your website can take a lot of time and effort, especially when you factor in user feedback. The process involves lots of emailing back and forth, revisions to pages, and meetings among designers and developers as well as various other teams within the company. Well, at least that’s how it used to be done. Luckily, today there are various types of visual feedback tools on the market that enable web designers and developers to establish and optimise their websites.
    https://mopinion.com/how-to-use-visual-feedback-for-web-design/
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  8. A common misconception among digital marketers is thinking that online user feedback and online reviews are one and the same. And we can’t exactly blame them. On the surface these two appear to be almost identical: both collect input (Voice of the Customer data) from online visitors and customers, both include user ratings or scores, both are used to build a loyal customer base, and so on. But the truth is, they serve two very different purposes. So what’s the difference between online user feedback and online reviews?
    https://mopinion.com/the-difference-between-online-user-feedback-and-online-reviews/
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  9. Simpel is the largest, independent sim only provider in the Netherlands. Simpel has been active in the Dutch telecom market since 2007. Thanks in part to its very distinct commercials, Simpel has gained a strong position in the telecom market.
    https://mopinion.com/customer-success-story-how-simpel-boosts-customer-experience-using-mopinion/
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  10. Getting quality product feedback is essential when building or having just built a new product. This feedback can provide you with critical data that will ultimately drive your product strategy. With this type of feedback, users are not only looking for feedback from customers but also internal teams.
    https://mopinion.com/top-8-most-popular-product-feedback-tools-overview/
    Tags: , , by eringilliam (2017-10-30)
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Mopinion: The Leading User Experience Tool

Mopinion is a proud sponsor of User Experience News. The voice of the online user is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Experience Tools in order to collect experience from the user. Mopinion takes it one step further and offers a solution to analyse and visualise User Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing experience, it is about how to make sense of the data.