eringilliam: user-onboarding*

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  1. An endless content repository is a double-edged sword. If users can’t find what they are looking for or discover content they are interested in, they are almost guaranteed to abandon your app. Many apps aim to improve user retention by helping users continuously discover relevant content, aided by their self-reported preferences.

    The foundation of this type of personalized in-app user experience is often built during user onboarding.

    Let’s look at some of the top media and entertainment apps leverage user onboarding to create tailored user experiences. We’ll also call out some relevant test ideas along the way.
    https://uxplanet.org/leveraging-user-onboarding-to-create-personalized-in-app-experiences-19a3730332fe/
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  2. The fundamental responsibility of a Product Manager is to be the company’s leading expert on the customer. In fact, Product Managers often act as mediators between their customers and design teams to identify where their product or service is lagging and ensure that the underlying needs for their online customer are aligned with their service or product offering. Online feedback serves as a great way for connecting product performance and customer expectations.
    https://mopinion.com/product-managers-collecting-online-feedback/
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  3. User onboarding is the period in which your business is likely to receive the most feedback and support questions from your customers as they want to get started using the product. This makes onboarding an ideal moment to learn from your customers and use those learnings to improve.
    https://mopinion.com/user-feedback-the-secret-to-successful-user-onboarding/
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