Téo Taxi, based in Montreal, Canada, is one of North America’s first all-electric taxi companies. Starting out with 50 vehicles in 2014, the company has grown rapidly, and currently runs a fleet of over 130 vehicles driven by 400 salaried drivers — a first in an industry that traditionally relies on self-employed workers. From the start, Téo Taxi was in a class of its own. Not only did our snazzy green-and-white cars look different, we also offered Montrealers a completely new taxi experience: a quiet ride, impeccable customer service, and a simple and secure ordering and payment process via our mobile app.
https://uxplanet.org/t%C3%A9o-taxi-from-a-ux-perspective-looking-under-the-hood-of-an-app-based-electric-taxi-service-7cded4410ed0/
The first article of this series looked at how a consistent and repeatable intake process can be used to improve team alignment and reduce friction when launching a design or redesign project. In this installment, we’ll move from a a validated assumptions worksheet to the creation of actionable user personas, while introducing the user matrix model I developed at Dell EMC. Before we get down into the weeds though, we’ll pause to talk about the acquisition and requisition of UX research.
https://uxplanet.org/ux-is-process-actionable-user-insight-9c17107887bd/
Content is king. We live in the age of information overload and there’s literally consumable information seconds away from us each and every second of each and every day. Before Medium, I never really considered the implications of this information overload. Not once did I stop to consider the importance of how people communicate their messages but only focused on how I could make people listen to me. Not surprisingly my messages were being lost in the crowd.
https://uxplanet.org/making-words-matter-78fe0c9a582f/
User stories are the foundation to get final designs right. If planned correctly, they can make significant difference in entire design process and output.
https://uxplanet.org/aligning-design-to-user-stories-614b4845fc8d/
In any given month, I’ll see dozens of questions asking how, as a growing designer, to best move from UX theory into UX practice. This is an especially daunting milestone when you haven’t done it yet, one faced by every single student of UX. It isn’t just an academic question though. There is also an enormous group of UX Designers who are still new to the field. Have you been working at a company as the only designer, without a real mentor, and getting mixed results? This article series is a love letter to your career.
https://uxplanet.org/ux-is-process-how-to-intake-a-new-project-c15dd3bc3169/
The calculator isn’t the most beautiful thing in the world but when you press your fingers into its buttons, it can do some wondrous things. Or take Crocs — the butt of many jokes — but the first choice of shoes for people working in the medical profession. That’s the thing when it comes to the user experience vs. usability debate: products don’t have to be beautiful to offer a great user experience.
https://uxplanet.org/when-good-design-goes-bad-examples-of-ugly-ui-with-great-ux-48d72c7d1601/
The internet has clearly done wonders for retailers and businesses that sell physical products. Ecommerce is exploding and the evolution of various platforms makes it possible for even the smallest of companies to create their own global supply chains with very little upfront investment or cost. But don’t forget about service-based businesses – such as beauty salons, yoga studios, gyms, chiropractors, and massage centers. These types of businesses have benefited tremendously as well.
https://theamericangenius.com/tech-news/offer-customers-frictionless-online-experience/
As 2018 rolls around, knowing which skills to upgrade and improve on would definitely be on the minds of many. According to a recent report by LinkedIn, hard skills in marketing and data will be needed most by companies in 2018. Meanwhile, soft skills such as communication will also be needed.
http://www.marketing-interactive.com/most-wanted-skills-in-2018-hard-skills-in-marketing-and-data/
HTF MI published a new industry research that focuses on UX Software market and delivers in-depth market analysis and future prospects of Global UX Software market. The study covers significant data which makes the research document a handy resource for managers, analysts, industry experts and other key people get ready-to-access and self-analyzed study along with graphs and tables to help understand market trends, drivers and market challenges.
https://www.newsient.com/global-ux-software-market-market-attractiveness-competitive-landscape-and-key-players/221704/
The 2018 UX Design Awards is now open for entries. The UX Design Awards are a singular competition, focusing on user experience as a key asset in a connected world. A distinction for excellent user experience places a unique selling proposition of innovative products and services in the foreground.
https://www.dexigner.com/news/30584/
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