It may seem evident that the aim of using collaboration tools is to enable excellent communication and information management. Used correctly, the technology also facilitates vital decision-making. Yet, according to The Harvard Business Review, almost 40% of CIOs and IT professionals say their systems make it harder, not easier, for employees to work quickly.
When choosing communications and collaboration technology for business, a key factor is the user experience (UX) it delivers. This includes a well-designed user interface (UI) to enable easy and intuitive collaboration. The UI encompasses all the visual elements used to interact with conferencing platforms – from screens to pages and even buttons and icons.
https://www.uctoday.com/collaboration/video-conferencing/optimising-ui-and-ux-the-key-to-successful-collaboration/
Recently, a lot of trending customer journey analysis around user experience, marketing and technology, is attempting to take humans and their cost out of consideration, replacing them with technology and automation. But what are we pursuing with such an effort?
Apart from optimisation and efficiency, are we pursuing the anticipation of emotions or feelings in a given circumstance and expecting technology and automation to take care of it? Interestingly, most successful brand stories are about human beings who have gone out of their way to help customers.
One reason for that is “help” between brands and customers is based on empathy rather than just solutions. So, it is paradoxical to find a lot of content surrounding AI focused on making contact “more human” and more “naturally conversational”. With that said, are we expecting AI to drive customer-brand relationships rather than solutions?
https://www.marketing-interactive.com/relationships-or-solutions-how-collaboration-can-succeed-in-an-ai-world/
95% of global business decision-makers face challenges when it comes to achieving a more successful digital strategy, including budget constraints, lack of visibility to manage the digital experience and legacy infrastructure.
https://www.itweb.co.za/content/KBpdg7pPl4P7LEew/
In this late times, technology has taken over many aspects of human life, making it way better when appropriately handled. It has changed lives in countless ways and it will continue to do so for a long time, since people from all around the globe have embraced it to help them on solving all sorts of issues from simple to complex in both, professional and private matters. This is the case here, where some simple high-tech tools can deliver a state of well-being in social, sentimental or professional life and be of good help whenever is needed.
https://mightygadget.co.uk/simple-technology-better-user-experience/
Technology and innovation are changing the commerce landscape. Businesses can either evolve or face disruption due to mediocrity.
Today, technology shapes every aspect of our lives – communication, commerce, education, and the list goes on. This revolution has disrupted industries as a whole, challenging established practices and beliefs. One of these disruptions is commerce through brick-and-mortar establishments. You can do so much more using technology than by relying on the traditional in-store experience.
As a business owner, you should realize now that competition is not the store next door. It might be an amazing e-commerce website or a distributor in Thailand with an active social media page. To build a storefront of the future, you need to digitize the way you do business. That means investing in systems that help you build a modern storefront that is open to any and all customers, online or offline. Let's take a walk through next-gen retail tech that might reshape your business in the years to come.
https://www.business.com/articles/next-gen-user-experience/
Digital transformation is one of the most used buzz phrases of the last few years. Businesses in all industries are looking to change their operations, make them more efficient, more cost-effective and more productive. The key thing to remember is that digital transformation as a concept means different things to different businesses. It’s, therefore, important to consider what it means for your business before embarking on the journey.
https://www.information-age.com/pain-out-of-digital-transformation-123478688/
In technology parlance, the emotional result of a person's interaction with a website or digital app is called "user experience" or "UX" -- and the success of a business depends on it. Users who have easy, positive experiences with websites and apps likely will be drawn back to the business. On the contrary, websites and apps with poor navigation and slow loading times likely will turn off consumers.
UX is essential in e-commerce because conversion rates often are aligned with a positive or negative experience. As technology continues to improve and as customer preferences evolve, businesses must adapt UX to stay competitive.
To optimize UX and enhance customer perceptions of your brand, following are five UX Do's and Don'ts to focus on.
https://www.ecommercetimes.com/story/85756.html/
Enterprise software often has a negative connotation because of the negative user experience associated with it. Two leading reasons why enterprise software isn’t cutting it are an overwhelming number of features and a general lack of intuitiveness.
Contrary to what you might think, it isn’t only untrained employees that don’t understand the software. Even the younger, extremely tech-savvy generation entering the workplace struggles to understand how this convoluted technology works.
https://www.forbes.com/sites/forbestechcouncil/2018/07/26/the-enterprise-software-trend-you-need-to-know-about/
As banks and credit unions increasingly consider partnering with fintech firms, the main motivation is usually around enhancing the consumer experience. This is achieved through greater use of consumer insights and deployment of advanced technologies.
In reviewing several recently announced banking and fintech partnerships, it becomes clear that addressing the consumer experience is a core motivating factor. Certainly the strategic rationale for collaboration is much broader: financial institutions pursuing revenue synergies, market expansion, or even access to innovation from partnerships. However, in today’s digital-first world, user experience is increasingly guiding collaboration decisions as much as individual product, market, or growth considerations.
https://thefinancialbrand.com/72411/banking-fintech-partnership-cx-experience-trends/
'Consumerisation has meant that user expectations for enterprise technologies have been set by everything from smart homes and entertainment devices to games and mobile apps. Can expectations for user experience ever be met in enterprise apps, or are they incompatible with security and business considerations? JASON WALSH investigates...
https://www.techcentral.ie/ux-enterprise-and-great-expectations/
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