Next-level enterprise requires next-level technologies, including cloud technologies, cognitive systems, hyper-personalized user experiences, intelligent bots, augmented reality and messaging platforms that deliver relevant messaging in seconds. We are entering a world of ambient technology, where the computer becomes invisible and unobtrusive as the environment becomes more intelligent. For large-scale enterprises, it’s about delivering frictionless value to customers and users. For IT teams, it’s about doing more with less.
https://www.forbes.com/sites/forbestechcouncil/2018/09/26/digital-enterprise-means-less-today-serverless-timeless-frictionless/#248369a31660/
With new technologies, you can minimize consumer confusion by designing systems around those who are the least tech-savvy. Then, instead of technology being intimidating or irritating, you'll have world-class solutions that please everyone — from Millennials to Boomers.
https://thefinancialbrand.com/77723/digital-first-banking-technology-ux-usability/
The technology industry continues to offer new and exciting opportunities — and if you are a leader in this industry in 2019, you have plenty of pathways to success. In addition to following market trends, I have also spoken with CIOs about what this year will bring. Here are five key things technology leaders should focus on in 2019.
https://www.forbes.com/sites/forbestechcouncil/2019/02/04/five-key-focus-areas-for-technology-leaders-in-2019/
Consumers today have the power to book a room across the country, hail a ride to anywhere they want to go, or order nearly any product or service to be delivered to their doorstep – and all of this can be accomplished with just a couple of taps on a smartphone or tablet. In this digitally optimized environment, there’s no longer any room for credit unions to serve up suboptimal user experience via the digital channels offered to members.
That’s because now, and most certainly into the future, digital is the branch. A superior member experience means a superior digital experience – there’s no getting around it. In fact, an online survey facilitated by The Harris Poll on behalf of D3 Banking Technology found that 32 percent of those who have used digital banking in the past 12 months would be willing to leave their current banking relationship for one with an easier digital experience. When credit unions leverage legacy, siloed technology – which many still do – they often can’t provide the features, functionality and user interface that members today expect.
https://www.cuinsight.com/four-steps-for-easing-your-digital-conversion.html/
Jamie Dickinson, retail sales director for UK and Ireland at Datalogic, reveals the four areas retailers should be focusing on in 2019 to improve customer experience.
Barcode technology has played a vital role in retail for more than four decades. To create more personal, meaningful and seamless in-store experiences you need to harness data. However, before you can leverage it, you need to capture it.
In the next 12 to 18 months, we believe there are four areas in which data capture technology will have the biggest impact.
https://www.retail-week.com/retail-voice/four-ways-to-revolutionise-cx-with-data-capture-tech/7030182.article?authent=1/
Whether you own and operate a brochure site, an eCommerce store or a SaaS platform, either indirectly or directly you’re going to be receiving customer feedback on a daily basis. It’s whether you choose to ignore it that will set you apart from the crowd.
Some of the feedback you receive will be online, others you may receive face-to-face, and some you may not see at all without implementing clever technologies within your business to seek it out. Whatever the case, customer feedback, whether it’s negative or positive is everywhere.
In this article, we’ll look at how you can not only identify what’s being said about your business online but how you can face up to that feedback if it’s negative and can begin to shape the tone of the conversation when it comes to you and your brand.
https://www.wpeka.com/combat-negative-customer-feedback-online.html/
Are you continually frustrated trying to unsuccessfully convince executive leadership that your enterprise needs AI? Do you feel defeated because you hear everywhere in the news that AI is one of the most impactful technological breakthroughs of the modern era but can’t get anyone else to pay attention?
The answer to this is to not give up on AI. Revise your approach to be more effective at connecting the dots for your business stakeholders. To optimize your AI pitch, focus on two specific areas -- business value and scalability -- and use the right terminology.
https://tdwi.org/articles/2019/01/03/adv-all-how-to-sell-ai-to-your-enterprise.aspx/
Whether we are ready of not, the age of Machines is already underway. The rise of Artificial intelligence (AI) is empowering machines to work and react the way humans do. As disruptive technologies infiltrate our lives, affecting everything from how we live, work and entertain ourselves, more and more researchers say that this is just the beginning – we haven’t seen anything yet. According to a recent report by McKinsey, for example, advances in robotics, AI, and machine learning herald a new era of breakthrough innovation and opportunity.
Artificial Intelligence is the most talked about technology of our time, and for good reason. AI facilitates machine intelligence, increases efficiency, simplifies routine tasks and makes it easier for humans to focus on the intellectual aspects of a given process.
http://www.cxotoday.com/story/humanizing-user-experience-through-ai/
Most companies building software tout the great user experiences (UX) they provide, but enterprise users seldom agree. After all, everyday apps are intuitive but enterprise applications still tend to require conformance. With Infragistics Indigo.Design, enterprise designers and developers can cooperatively deliver the kinds of UX outcomes their customers expect.
Part of the problem is the traditional disconnect between designers and developers. Designers propose ideas that developers can’t readily encode, which creates friction. Designers are frustrated that developers can’t easily implement the desired visions. Conversely, developers wish designers understood technology constraints.
https://sdtimes.com/softwaredev/improving-ux-outcomes-is-a-team-sport/
There’s a generation of professionals who are more accustomed to texting than talking—and work itself has changed along with them. Technology has made remote and flexible office structures a possibility, but often at the expense of the social element that has existed around the office water cooler. Most of the time, none of that is regained in enterprise UX.
Christina Janzer, head of research at Slack, leads a team devoted to solving this problem. The messaging platform has become wildly popular for its innovative approach to enterprise tools: simply making them friendly and fun. Christina will deliver a keynote at our CXI 2018 conference on May 18 in New York City. Ahead of the event, spoke to PSFK founder and editor-in-chief Piers Fawkes about designing user experiences, and why it’s so important to understand the root of people’s needs—beyond what they’re telling you they want from a product.
https://www.psfk.com/2018/04/cxi-interview-slack-christina-janzer.html/
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