For Moorwand, Open Banking has allowed the company to help other FinTechs integrate payments capabilities into their own platforms. Its latest initiative includes a partnership with small business accounting firm Telleroo, which now enables its small business accountant users to make payments on behalf of their SMB clients thanks to a Moorwand integration.
Traditionally, accountants and their SMBs have to access separate platforms, be it other payment or online banking portals, to initiate payment. API integrations can streamline and consolidate that experience from within the accounting platform, making for a more convenient user experience.
http://pymnts.com/news/b2b-payments/2019/moorwand-user-experience-compliance-payments/
The challenge for banks and other financial services providers is how to strike the right balance between security and providing a great user experience.
https://www.forbes.com/sites/renehendrikse/2019/01/23/finding-the-right-mix-of-security-and-user-experience/
With new technologies, you can minimize consumer confusion by designing systems around those who are the least tech-savvy. Then, instead of technology being intimidating or irritating, you'll have world-class solutions that please everyone — from Millennials to Boomers.
https://thefinancialbrand.com/77723/digital-first-banking-technology-ux-usability/
