tjeerdtraats

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  1. Digital transformation is, in part, driven by the need for enterprises to deliver better customer experiences, meet new-gen expectations and, for some businesses, to remain competitive (and survive).

    For users––whether they are end users of a shopping site, customer support engineers using a ticketing system or business analysts looking for insights to drive the company forward––one thing remains the same: They want greater access to data than ever before. This has big implications for the future of database technology.
    http://eweek.com/database/why-user-experience-2020-requires-fast-data-access/
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  2. I get an overwhelming sense of grief and anger when I see the Net Promoter Score (NPS) being used as a beacon of light for companies. I have heard so many people praising the NPS, and using it as a legitimate way to measure customer satisfaction and success of a company.

    In fact, sometimes, it is used as the only way to measure these metrics. But, I really believe, the NPS should not be the basis of making critical decisions.
    http://uxdesign.cc/the-nps-sucks-11d33b748774/
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  3. The commercial use of 5G is accelerating around the world. The Internet of Everything is drastically increasing the number of connections, and new applications such as cloud-based VR and AR place higher requirements on end-to-end networks.
    http://mobileworldlive.com/latest-stories/ai-powered-services-for-5g-evolution-agile-intelligent-smart/
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  4. As with LinkedIn, social networks like Facebook, Twitter, and Pinterest use AI and machine learning technologies to identify and delete offensive material.

    LinkedIn, the Microsoft-owned site having over 660 million subscribers, recently outlined its approach to handling accounts that include inappropriate content, spanning from profanity to illicit services ads.
    http://it.toolbox.com/blogs/shrutiumathe/linkedin-uses-ai-to-remove-inappropriate-user-profiles-and-provide-a-better-user-experience-011720/
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  5. Retailers are continually adopting digital signage in great numbers, and are using more advanced tools such as 3D technology to craft more immersive customer experiences.

    "3D is already pervasive in retail. Nearly every major retailer is using 3D content in some capacity — and it's growing," Beck Beseker, CEO and co-founder of virtual reality company Marxent, said in an email interview. "Case in point: Nearly every major furniture company has some 3D initiative underway."
    http://retailcustomerexperience.com/articles/how-will-3d-digital-signage-impact-retailers-2/
    Tags: , , , by tjeerdtraats (2020-01-17)
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  6. With constantly changing technology, interminable bombarding of content, shrinking attention spans, ad fatigue, post-millennial market outlook, heightened consumer awareness, brand inclination towards experimentation, and the myriad small but significant changes happening around, your whole perspective about content should change. From the what (form) and where (platform) to how (distribution) of content, every single aspect should be probed, catechized, and even aborted, if required.
    http://usabilitygeek.com/4-ways-to-enhance-your-brand-ux-by-personalizing-content/
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  7. Anyone who’s familiar with best practices in design fields knows how important it is to commit time and resources to UX development. How people feel when they use your UI has a significant effect on the actions they take and the opinions they form, which of course affects conversions, profits, and overall business success.
    http://theuxblog.com/blog/ux-rules-for-tech-startups/
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  8. NEW DELHI: Conduent Inc on Friday launched an Augmented Reality (AR) solution that provides organisations with a visual way to interact with customers, employees and other users.

    The AR solution is available to customers across its commercial and public sector service lines, said a release.
    http://economictimes.indiatimes.com/small-biz/startups/newsbuzz/conduent-launches-ar-solution-to-transform-user-experience/articleshow/73188564.cms/
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  9. Businesses want to see improvement at the end of the year. Combine your skill with the best sales and marketing tools to help your business achieve its desired goals in 2020. Here is a list of effective marketing and sales tools that shall work as an extra pair of hands for you.
    https://www.salesmate.io/blog/best-marketing-and-sales-tools/
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  10. For most people, a call to customer service is about as exciting as a trip to the dentist. No one enjoys being put on hold, waiting to repeat the same information to a second or third agent, getting dropped and starting again, all just to access your own information or account. It’s an experience that can feel alienating and frustrating – not the way most companies want their customers to feel.
    http://customerthink.com/seize-the-opportunity-to-differentiate-with-ai-powered-digital-experiences/
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