Businesses nowadays are becoming increasingly more customer-centric on their digital channels, and for a good reason too. Studies show that companies that put their customers at the core of their business are nearly 60% more profitable than those that don’t. So what are these companies doing to achieve this success exactly? Many of them are ‘passing the mic’ to their customers. In other words, giving their customers a voice through customer feedback software such as Medallia for Digital.
https://mopinion.com/best-alternatives-medallia-digital/
As a result of the current crisis, the last few months have brought major change to the way many companies operate. Most – if not all – employees were urged to work at home full time, which completely threw a wrench into their routines and communications, especially with other team members. Meanwhile many companies fared well despite the new circumstances. Their secret? Team Chat Tools. Thanks to team chat tools, time and distance no longer play a role. Teams can easily communicate with fellow team members in real-time, wherever and whenever.
https://mopinion.com/best-team-chat-tools-for-remote-work/
Everything about your website — from the colors you use to the placement of your buttons — ties into your conversion rates.
The experience your users have on your website will not only determine your conversion rates, but may even be the difference between whether visitors choose to stay on your site or bounce away. You likely have spent a lot of time and effort getting traffic to your website, so the last thing you want is to turn those visitors off.
https://uxplanet.org/the-top-7-ux-design-tips-for-gaining-better-conversions-ee65d0bae8cc/
Blockchain will have a massive impact on banking, digital identity, smart contracts, digital voting, and decentralized notary. So what does this mean for designers?
https://www.invisionapp.com/blog/user-experience-blockchain/
The evidence for using digital technologies to improve outcomes in mental health care is growing at a rapid rate. Already, studies have highlighted how technology can be used to effectively provide well-established treatments, such as cognitive behavioral therapy.
http://www.psychiatrictimes.com/telepsychiatry/user-experience-key-step-realizing-role-mental-health-apps/
My first-day advice to new members of the team boils down to, “Don’t worry, you are going to be totally miserable in about three months.”
We all know the excitement of that first day at work. There are new people to meet, new projects to learn, and new roles and responsibilities to master. Part of the intoxication of those early weeks is they are often the only time in our adult lives we are allowed to ask stupid questions and not have to pretend to know everything.
https://work.qz.com/1201856/the-ux-of-why-people-hate-their-new-job-after-three-months/
The most exciting projects I’ve worked on, and that had the best impact on the people using them, had several things in common. There was a good understanding of the technologies involved, their limitations and the foundations needed for a proper solution. Most importantly, though, experience design played a big role, creating a clear sense of who the audience was and how people would be using the interface.
http://www.thedrum.com/opinion/2017/11/20/the-ux-factor-why-ai-voice-interfaces-needs-experience-design/
SEO is a dynamic, ever-changing field. As search algorithms evolve and the way we use technology in our day-to-day lives changes, the best SEO strategy will always be a moving target. That’s why it’s so important—and sometimes, a little exhausting—to pay attention to shifting SEO trends. What’s hype and what’s real? Here are a few SEO trends for 2018 that we don’t see going away anytime soon:
https://www.influencive.com/seo-trends-pay-attention/
The user experience (UX) is all-important in the modern business sphere. The experience your target audience has from the moment they click on your website to (ideally) making a purchase creates impressions. Your website should guide users smoothly along the buyer journey. It should engage with them through meaningful interactions. If your website falls short of expectations, you will lose them to your competitors.
One of the best ways to decrease your bounce rate and boost conversions is to avoid these six common UX mistakes.
Learn about them here:
https://usabilitygeek.com/most-common-ux-mistakes/
The Software-as-a-Service (SaaS) solution, WEBFLEET, has been completely rebuilt and includes brand new features and a fresh, more intuitive user experience that includes advanced customisation capabilities. The revamped software is enhanced when coupled with the new range of TomTom PRO driver terminals. Together they help provide more effective job dispatch, while delivering market-leading routing, navigation and traffic information.
https://businesstech.co.za/news/industry-news/223248/tomtom-telematics-launches-next-generation-fleet-management/
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