Digital customer experience practitioners have a lot on their minds between data, governance, qualified leads, omnichannel experiences and more. With these thoughts come a fair share of challenges. Just look at these customer experience industry numbers that illustrate some of those challenges like resources. What's on the mind of DX practitioners? We caught up with some of them at the recent third annual CMSWire DX Summit in Chicago.
https://www.cmswire.com/digital-experience/dx-practitioners-on-user-experience-global-execution-challenges/
Adapting your business model to stay one step ahead of your competitors is an ongoing challenge for many publishers; audience, content, new industry products, technologies, advertising and revenue models, these and more are fundamental when keeping a business’s plan up to date.
But how exactly do media publishers shape their strategy to cater for the ever-changing audience needs?
http://www.thedrum.com/news/2017/11/27/the-future-media-publishing-user-experience-according-seedtag/
Many business owners think of conversion rate optimization only after they realize their websites don’t convert well enough. That means hundreds of potential customers have already been lost; and, until various CRO methods are tried out, additional hundreds will leave their site without taking any action.
There’s another way. Taking care of user experience (UX) from the very beginning (even before a website is designed) is a way to avoid those losses.
Here’s how.
https://blog.kissmetrics.com/first-step-in-cro/
If I had to explain it in 30 seconds or less, here would be my elevator pitch.
At the most basic level, the user interface (UI) is the series of screens, pages, and visual elements—like buttons and icons—that you use to interact with a device.
User experience (UX), on the other hand, is the internal experience that a person has as they interact with every aspect of a company’s products and services.
https://www.usertesting.com/blog/2016/04/27/ui-vs-ux/
The form is one of the most significant and commonest modules no matter on the webs or in the apps. Forms are widely used — for registration, subscription services, customer feedback, checkout, to initiate transactions between users and companies, or as data input to search or share information.
https://uxplanet.org/ux-design-skills-about-how-to-design-a-perfect-form-5a10d1eda617/
Have you ever thought about the end-to-end customer experience of a student in higher education? From interfacing with the admissions department to the platforms used to register and access school resources – the overall customer and user experience impacts a student’s success and perception of the program.
http://customerthink.com/the-importance-of-good-customer-and-user-experience-in-higher-education-with-marc-riesenberg-cb78/
User experience has often take a backseat to monetization needs at publishers, leading to the rise of ad blocking, and tech giants like Google and Apple cracking down on ads that slow down page speed.
But letting go of annoying, obtrusive ad formats which are still big revenue generators isn’t easy for publishers. For the latest in our Confessions series, we spoke to a digital media vet, who until recently was a senior publishing executive at a national newspaper, but has also spent time on the ad tech side, about the challenges in fixing the user experience.
https://digiday.com/media/people-bombarded-ads-confessions-publishing-vet-user-experience/
Whether you’re looking for inspiration for your next mobile app development project, new ways of building usability testing into your UX design process, or just looking to brush up on the latest web design trends, these 5 must-see UX videos are for you. Including real-world insights from Spotify, AirBnb and Apple, the talks delve into the how and why of current UX design trends, as well as casting an eye toward the future of UX design and the relationship between user and designer. So sit back and check out the best UX videos for web and mobile designers right now.
https://www.justinmind.com/blog/5-best-user-experience-videos-for-ux-designers/
The experience your customers have when they visit your website and how easy it is for them to use is vital to the success of your online presence.
If your website is unprofessional or does not meet expectations from a design perspective then your audience may not trust your company, if it is slow and difficult to find what they want they may leave before getting in contact or completing their order.
This means, between a well-designed website that a customer finds easy to use and a poorly designed one can be the difference between success and failure online.
http://aspiringpanda.com/blog/why-the-customer-experience-of-your-website-is-vital/
Still haven’t cracked the code on growth hacking? Don’t worry, it’s probably every bit as mysterious to you as the next startup – so don’t get discouraged. While the term has been around for several years now (since 2010 to be exact), the concept has not yet fully been grasped by everyone. Put simply, growth hacking is the ‘art’ of carrying out rapid experiments across marketing channels and product development with one constant goal – growth. Those capable of achieving this growth using both low-cost solutions and more unconventional marketing methods are referred to as ‘growth hackers’. Want to learn more? Stay tuned for our ‘must-read’ growth hacking guides...
https://mopinion.com/10-must-read-growth-hacking-guides/
