Digital network service brands such as Airbnb and Uber have not only shaken up traditional industries but have had a huge impact on consumer behaviour, what people are open to, and what they expect when it comes to brand engagement — an impact with ripples felt far beyond the travel and leisure markets.
In recent years, we’ve seen a myriad of direct-to-consumer offers disrupting traditional brand and business models. Dollar Shave Club is perhaps the most salient example. According to Fortune, within just five years of Dollar Shave Club’s launch, P&G’s North American market share in razors fell from 71 percent to 59 percent — setting the ball in motion for Unilever’s acquisition of the direct-to-consumer brand for a cool $1 billion.
However, many of these direct-to-consumer offers are missing a trick by behaving primarily as e-commerce or subscription services and not maximizing the opportunities afforded by their direct customer relationship — so much so that we question whether they are in fact sustainable and fit for long term growth.
https://packagingeurope.com/how-to-create-deeper-connections-by-going-direct-to-user/
Many businesses put a lot of effort into creating effective website designs.
They try to build sites filled with intuitive navigation, strong branding and clear customer journeys. But while investing in a functional and beautiful website is necessary, some digital destinations forget one small web page whose appearance can have an impact on their conversion rates: the 404 error page.
https://www.cmswire.com/digital-experience/effective-404-pages-how-to-find-new-customers-in-a-page-not-found/
For brands to thrive in the digital age, merely doling out exemplary products and services is certainly not enough. It's the era of the user (customer) and giving a superior user experience (UX) has become an imperative formula that dictates brand success.
User experience (UX) is the field of design that organises and aligns all the interfaces of a company, such that a customer eases his way through the digital platform. Sharan Grandigae, founder and CEO of Redd, a UX design company, says UX is the best indicator of the clarity of vision of a company's promoters, the efficiency of operations and profitability of the company. "A company whose primary business interface with its customers is digital, cannot ignore getting this right, as UX can increase conversion and referrals and reduce operational costs."
http://www.dnaindia.com/business/report-superior-ux-2646953/
This article is intended to give you a brief explanation of user experience, and explain its significance in smart cities.
https://www.iotforall.com/ux-design-iot-smart-cities/
The web is now the “modern shopping experience”, but it may also be the only way people can find your business. By not making it accessible, not only are you ignoring £249 billion worth of potential business, but you’re also essentially hanging a sign up to anyone with disabilities saying “you can’t come in”.
https://www.coastdigital.co.uk/2018/08/02/web-accessibility-seo-breaking-down-the-barriers/
Shopping cart abandonment is an occurrence that plagues many retailers and webshops all over the world on a daily basis. By definition, shopping cart abandonment is when a potential customer starts the checkout process for an order online but drops off before completing the purchase. You will probably all agree with me when I say that the thought of the customer getting all the way to the shopping cart only to leave empty-handed is a very troublesome one, which is why it’s important to take action and stop it. While there are many customer experience (CX) solutions that can help avoid this problem, such as user feedback, ad retargeting and email recovery campaigns, there is another area that deserves some attention as well: user experience (UX).
https://mopinion.com/5-ux-strategies-to-reduce-shopping-cart-abandonment/
When it comes to modern online business, most consumers will be familiar with the term user experience, which encompasses the collective aspects of the end-user’s interaction with a business and its products. Companies who invest in UX often see a lower cost of customer acquisition, increased customer retention, and expansion into new demographics and markets.
However, consumers might not know about components of the user experience called dark patterns — even though they’ve undoubtedly encountered them while browsing on their favorite websites. UX designer and consultant Harry Brignull officially coined the term “dark patterns” in 2010, so the concept has been around for a while.
https://www.besttechie.com/dark-side-ux-dark-patterns/
UX – user experience – is the main assistant (or enemy) in token sales, where participants need to be facilitated and carefully ‘guided’ towards contributing. If they stumble at any step or feel that they do not have sufficient information, they are likely to either reduce their participation or stop altogether.
Here are five UX features that help you create the most seamless experience for your contributors.
https://www.financemagnates.com/thought-leadership/5-ux-features-to-facilitate-token-sale-participation/
An ideal user experience encompasses interconnected functionality, navigation and design. Here are some basic website features to increase customer engagement and decrease bounce rates.
No one would want to stay on a website page that takes long to load, doesn’t provide much relevant information, is aesthetically unpleasing or difficult to navigate through. Here are some tips to make a website experience user-friendly.
https://mediaindia.eu/digital/does-your-website-offer-a-user-friendly-experience/
However you refer to your user experience design (UXD, UED or XD), it’s in your best interest to take the process of enhancing your website seriously. In order to create the most appealing user experience, it needs to be usable, accessible and pleasurable to surf through your site. The total user experience starts with human-computer interaction (HCI) and expands to every aspect of your product or service as perceived by your visitors.
It’s a lot easier these days to get your website up and running. Yet, it’s harder than ever to optimize your website design for the precise user experience (UX) that will draw in your target market. According to the Society of Digital Agencies (SoDA), 77 percent of organizations think that a poor website UX is a major weakness for today’s marketing experts.
https://axcessnews.com/business/tech/three-simple-truths-get-users-love-website_6461/
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