Artificial intelligence (AI) is in the news all the time, so you would be forgiven for thinking that there is a strong mainstream understanding of what AI is, and what it does.But the reality is that there is still a widespread misconception about the truth of AI. This is partly due to the dramatic doomsday scenarios we hear in the media, but the deeper problem is that there are still few concrete examples of where AI has actually been mastered and implemented in the real world.This has to change: the truth is, there are so many exciting applications of AI that will improve people’s lives, and customer experience has some of the biggest potential for disruption.
https://minutehack.com/opinions/user-experience-and-the-untapped-potential-of-ai/
In the traditional customer service setup, there were customer service personnel taking calls and responding to customer queries on emails. Unfortunately, they would suffer from burnout. They were forced to repeat the same instructions, cool down angry customers, and had to work for long hours. Fortunately, chatbot application development has revolutionized things. These software-based tools are now taking center stage in most company interactions with their customers. Here are ways chatbots are redefining customer experiences.
http://customerthink.com/how-chatbots-are-redefining-customer-experiences/
If you want to grow your business, adding a chatbot to your website is key. Think of all the messaging services people use on a daily basis; it’s the preferred way to communicate for many of us. According to eMarketer, 63 percent of customers surveyed said they were more likely to return to a website that offers live chat. And that makes sense: Being able to help customer by answering their burning questions in real time is priceless, and chatbots today can communicate like real humans to build a trusting relationship between you and your customers. But . . . what if your chatbot could do more? Here is how chatbots are changing UX for the better.
https://www.entrepreneur.com/article/318167/
A recent study by computer technology corporation Oracle showed that 8 in 10 companies are planning to adopt chatbots by 2020, and Chatbots Magazine claimed 2018 to be the ‘year of the chatbot’. With billions of eyeballs to compete over within these messaging interfaces, and NLP technologies having advanced over the last two years, potentially the chatbot phenomenon will come to fruition in 2018.
So how do brands get chatbots right? Can chatbots truly relay the nuances of human conversations? Can they be broad enough, yet detailed enough, to provide an experience that surpasses traditional interfaces and becomes a customer’s first port of call?
https://www.itproportal.com/features/how-chatbots-are-redefining-customer-experiences/
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