If you want to grow your business, adding a chatbot to your website is key. Think of all the messaging services people use on a daily basis; its the preferred way to communicate for many of us. According to eMarketer, 63 percent of customers surveyed said they were more likely to return to a website that offers live chat. And that makes sense: Being able to help customer by answering their burning questions in real time is priceless, and chatbots today can communicate like real humans to build a trusting relationship between you and your customers. But . . . what if your chatbot could do more? Here is how chatbots are changing UX for the better.
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