Website users believe Amazon has the best user experience (UX) among top websites, despite the continued popularity of social media sites such as Facebook, YouTube, and Instagram, according to a new survey conducted by Clutch, the leading B2B research, ratings and reviews company.
The largest share (21%) of website users surveyed think Amazon's UX outperforms Facebook and YouTube, even though both sites have more than double the visitors of Amazon.
https://www.prnewswire.com/news-releases/amazons-positive-user-experience-ux-rivals-social-media-sites-new-survey-finds-300743508.html/
Many times in designing and developing the user experience (UX) related to systems and services, something gets left out of the equation: the user. In a recent tweet, Jason Williams, expressed the need to rectify this so well:"You can't start with the technology and then develop the customer experience (UX).You have to start with the customer experience and work backwards to the technology."
https://www.zdnet.com/article/making-user-experience-an-agile-pursuit/
