The easy interchange of data is crucial for government agencies. On a regular basis, agencies must share information between components, other agencies, partners, foreign governments and international organizations as a critical element of their mission execution. This strategy enables unity of effort, more rapid and informed decision-making, increased adaptability, improved situational awareness, and greater precision in mission planning and execution.
http://www.nextgov.com/ideas/2018/02/what-happens-when-you-cant-share-or-access-your-own-data/145849/
It might seem like a good idea to use email to resolve customer issues or to simply solve customer issues wherever they find you. It’s simple. It’s cost-saving. But you know what else it is? Messy and risky. Messy, because your communications with customers are all over the place. There’s not a single, unified platform to manage your customers. Risky, because you can easily overlook customers’ messages from email. While it may be unintentional, you are more likely to neglect your customer issues and lose them, which isn’t exactly good for business. Enter customer service software.
https://mopinion.com/best-customer-service-software/