I get an overwhelming sense of grief and anger when I see the Net Promoter Score (NPS) being used as a beacon of light for companies. I have heard so many people praising the NPS, and using it as a legitimate way to measure customer satisfaction and success of a company.
In fact, sometimes, it is used as the only way to measure these metrics. But, I really believe, the NPS should not be the basis of making critical decisions.
http://uxdesign.cc/the-nps-sucks-11d33b748774/
Last year, the Pew Research Center reported that two-thirds (67%) of Americans get at least some of their news on social media. As a result, media publishers have been plugging millions of dollars and resources into growing their social media presence. This has been problematic for brands like LittleThings, BuzzFeed, The Huffington Post and Mashable.
https://www.forbes.com/sites/amitchowdhry/2018/03/16/engage-im/#10f91b3734b8/
Android allows you to install apps you downloaded from anywhere and everywhere, but most people should stick to Google Play.
https://www.androidcentral.com/its-not-perfect-google-play-still-best-place-get-all-your-apps/
It’s time for another product update and we’ve got plenty to share with you this month! Despite the current crisis, our team has continuously worked hard to make valuable improvements to our platform. To kick off the month, we have various Mopinion Raspberry improvements, several cool new features and platform updates such as compliance with the same site cookie policy, and a series of new integrations.
https://mopinion.com/mopinion-june-product-update-2020/
We’re delighted to share that German solar energy equipment supplier K2 Systems recently rolled out Mopinion feedback within their very own future-oriented planning software K2 Base. With their online software ‘K2 Base’, K2 Systems provides a powerful tool that helps plan the foundation of a PV installation, the mounting system. This software is a continuously updated and platform-independent online software. In the future, K2 Systems hopes to gather much more feedback about the usability of their software and leverage that feedback to ‘change the user journey to a user delight’.
http://mopinion.com/k2-systems-launches-mopinion/
User Experience (UX) Market report presents the size of the market by carrying out the valuation in the constrained time period. The major players dominating the market are focused upon throughout the by analyzing their revenue, their business summary, product segmentation along with the latest developments.
http://techilabs.com/latest-global-user-experience-ux-market-report-2019-to-talk-about-historical-development-2014-2018-and-estimated-forecast-2019-2025/66986/
As with LinkedIn, social networks like Facebook, Twitter, and Pinterest use AI and machine learning technologies to identify and delete offensive material.
LinkedIn, the Microsoft-owned site having over 660 million subscribers, recently outlined its approach to handling accounts that include inappropriate content, spanning from profanity to illicit services ads.
http://it.toolbox.com/blogs/shrutiumathe/linkedin-uses-ai-to-remove-inappropriate-user-profiles-and-provide-a-better-user-experience-011720/
Picture this. You’re in a crowd of like-minded ecommerce enthusiasts all gathered to learn more about experimentation and testing. Not to mention the champagne is flowing and all of this is unfolding against the backdrop of the beautiful Pulitzer Hotel in Amsterdam. Sounds pretty nice for a Friday morning right?
https://mopinion.com/looking-back-on-champagne-breakfast-amsterdam/
The global m-commerce payments market is prognosticated to flourish exceptionally within the forecast period from 2107 to 2025. Due to advent of smartphones and other electronic gadgets such as tablets, laptops, and so on, the global m-commerce payments market is foreseen to prosper with robust CAGR of 46.9% in coming years. Alphabet Inc., ACI Worldwide, Inc., Apple Inc., Fidelity National Information Services, Inc., DH Corporation, Fiserv, Inc., Mastercard Incorporated, Jack Henry & Associates Inc., Paypal Holdings, Inc., Visa, Inc., Square, Inc., and Samsung Electronics Company Limited are some of the major firms leading the global m-commerce payments market.
https://cmfenews.com/m-commerce-payments-market-companies-focus-better-user-experience-outgun-competitors/
To be or not to be? That is a question which is constantly repeated. People often have to face some choices which are hard to make. Designers’ job is also full of the situations when two solutions seem like right but you need to make a choice and not to stumble. When it happens, a creative team runs tests for both to find out which solution is the best. One of the popular methods is called A/B testing. The article describes the facets of A/B testing methodology and shows how designers apply it for UX improvement.
https://uxplanet.org/make-the-right-choice-a-b-testing-for-ux-improvement-a832cbbb1a28/
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