When working on websites and designing them with your team, there can be so much back and forth in emails and messages. It’s awfully difficult to keep up with long email chains that stretch out all over your inbox. Lots of team members means lots of email threads to keep up with. What to do?
https://mopinion.com/top-10-website-annotation-tools/
Mopinion is proud to announce that capturing visual feedback is now part of its service offering within the Mopinion Feedback Analytics software. This type of feedback allows our users to take an even closer look at how visitors experience their websites and mobile apps. So how does it work?
https://mopinion.com/mopinion-adds-visual-feedback-to-its-feedback-analytics-software/
The way businesses approach customer experience (CX) is shifting, along with driving a fundamental change in company culture. Leaders who are invested in improving customer experience have discovered that if they first focus on shaping company culture from the inside, everyone from the customers to the stakeholders benefit.
https://mopinion.com/be-a-better-leader-by-improving-the-customer-experience/
It’s quite evident that the online buying process is no longer a linear one. Consumers are entering eCommerce websites from a myriad of different devices and online channels. And in the midst of all this chaos, your business needs to find a way to reel these consumers in as well as nurture them once they’ve entered your website.
https://mopinion.com/optimising-the-online-customer-journey-for-ecommerce-websites/
A Feedback button on your website is a great way to start gathering insights into WHY your visitors do what they do on your site. Using their feedback you can make improvements to the User Interface (UI), fix bugs and ultimately improve conversion rates.
https://mopinion.com/how-to-increase-feedback-response-rates/
I’ve had the joy of working with a number of companies who have kick-started their new online customer feedback journeys. A favourite pastime here at Mopinion is to look at some of the more outlandish feedback comments that users of our platform receive. It was in one of these recent sessions that the thought popped into my head of ‘what must our clients think when they see this?’
https://mopinion.com/the-three-categories-of-online-customer-feedback/
Looking for ways to optimise your online channels for your customers? Do you want to know why that one customer left your online funnel for what seems like no obvious reason? Obtaining insights into how you can tackle the different obstacles keeping you from achieving a smooth customer journey are pivotal to your business’ success.
https://mopinion.com/mopinion-to-participate-in-keynote-at-talent-circle-conversion-optimisation/
Brought on by sharply heightened customer expectations and the rapid growth of digital channels and touchpoints, digital customer experience (CX) is exponentially shaping the strategy of many businesses today. According to Walker Information, ‘by 2020, customer experience will overtake price and product as the key brand differentiator’
https://mopinion.com/top-10-best-guides-digital-customer-experience-experts/
Due to the increased demand in feedback analytics software among small and medium-sized businesses (SMBs), Mopinion has just launched a new pricing package known as the ‘Mopinion Starter’. This is a lightweight plan geared towards businesses who are just starting up their online feedback feedback programmes.
https://mopinion.com/mopinion-introduces-a-new-starter-plan/
As feedback analytics experts, we know how important it is to listen to customer feedback so it probably won’t come as a surprise to many of you when we tell you, “We use customer feedback too”! As a result of our most recent feedback, we’ve been able to make quite a few improvements to our software over the past month, including several new features.
https://mopinion.com/may-product-update-new-features-released/
