More and more government agencies and NGOs are starting to focus on what is called ‘the online citizen experience’. In fact according to an Accenture survey, nearly 65% of public service leaders have claimed that a personalised, online citizen experience is one of their highest priorities. However, in order to achieve this, these agencies must digitise their efforts and start catering to their citizens in an online environment. So how do they do that exactly?
https://mopinion.com/government-agencies-ngos-online-customer-centricity/
While it may just sound like a tech buzzword, digital transformation is so much more than that. The digital transformation is a complex and sometimes even daunting process that impacts multiple aspects of your business – all with the goal of creating efficient digital operations. And this process involves not only meeting the demands of changing technology, but also working in a way that adapts to these changes. Is your organisation struggling to keep up? Then keep reading…
https://mopinion.com/10-must-read-guides-to-digital-transformation/
For some enterprises, digital transformation is just about lowering costs. Although reducing expenses is one potential benefit of digital transformation, forward-thinking companies understand that digital transformation is also about improving the experience for external and internal users.
Bose Corporation, one of the world’s largest audio equipment providers, developed a digital transformation strategy that focused on enhancing the employee experience. Consequently, the technological changes have made Bose a better place to work.
https://www.enterprisemobilityexchange.com/eme-managed-mobility/articles/bose-chris-mccann-digital-transformation/