Improve customer loyalty. Reduce customer churn. Maximize revenue. These are the top reasons why so many organisations have employed Enterprise Feedback Management Software(EFM). Interestingly enough, in a highly competitive market where your competitors are just a click away, were seeing that some organisations still havent embraced EFM. In fact, according to Destination CRM, only 42% of organisations are using one or more technologies to back their VoC programmes. So why havent they all jumped on the bandwagon? Could this perhaps be a matter of not knowing which software to employ? Then weve got your covered.
Voting 0
