Youve heard it before but Ill say it againListening to the Voice of the Customer (VoC) is crucial for businesses looking to compete based on customer experience. And while this couldnt be more true, surprisingly, nearly 75% of companies still feel that their VoC programmes arent effective and that theyre failing to drive actions. That is to say that these companies are listening to their customers but lack the wherewithal to turn insights into something meaningful and profitable for their business. This is where VoC tools come into play. One that comes to mind is Usabilla.
So lets take a look at some of the competitors and alternatives to using a tool like Usabilla.
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