Grocers Are Connecting Omnichannel Excellence to Better CX

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  1. Keeping up with technology is a priority for grocers, with omnichannel initiatives leading the way. According to Progressive Grocers 85th annual industry survey, nearly three-fourths of respondents plan to increase their tech spending in 2018. Technology has jumped to the third most pressing concern for grocers, trailing only labor issues and competitive threats. Last year, grocers ranked technology ninth on Progressive Grocers annual survey.
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Mopinion is a proud sponsor of User Experience News. The voice of the online user is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Experience Tools in order to collect experience from the user. Mopinion takes it one step further and offers a solution to analyse and visualise User Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing experience, it is about how to make sense of the data.