Have a look at these 20 different customer journey mapping tools that will help you create customer journey maps...
https://mopinion.com/top-20-customer-journey-mapping-tools-overview/
Small details can make a big difference to the user experience, saving users' time, making it easier for them to spend money, or just generally making it more enjoyable.
https://econsultancy.com/blog/63938-15-tiny-ux-elements-that-can-make-a-big-difference/
The user experience of websites has improved by leaps and bounds over the years, but still there are sites that make us ask, “What were they thinking?!”
http://uxmag.com/articles/the-five-worst-ux-mistakes-websites-make/
Content, videos and images have the ability to influence a reader’s mind. Content strategy is getting all these things in line so that the final product looks deliverable. Simply put, content strategy works like glue that holds a massive project together. It is a plan for creating delivering and managing usable, useful content.
https://uxmag.com/articles/the-user-experience-of-good-content/
For anyone who may still be on the fence about the importance of your website’s user experience, Experience Dynamics, a usability consulting firm, compiled a list of 30 eye opening stats that can’t be ignored.
https://www.impactbnd.com/blog/user-experience-stats-infographic/
User experience is a part of the design process that you don’t hear about unless something goes wrong. But it is something that should be an integral part of the design process, from early concepts to the final product. So with this renewed – and very public – discussion about user experience, why does it matter to designers?
https://www.ceros.com/blog/why-does-user-experience-matter/
Actions speak louder than mission statements. If a UX feels more like “User Exploitation” than “User Experience,” business becomes ripe for disruption.
https://hbr.org/2016/09/why-user-experience-always-has-to-come-first/
New technologies have always produced unintended consequences. But user experience (UX) designers and engineers face a number of new ethical challenges today with the rise of technology and our interaction and dependence on it.
https://www.bentley.edu/impact/articles/ethics-user-experience/
You’ll often hear people refer to UX when talking about digital interfaces, like websites or mobile apps. While that’s not incorrect, a deeper look into UX is essential for a full understanding of what UX is and why it’s important to know more about it.
https://theblog.adobe.com/what-is-ux-and-why-should-you-care/
“User Experience” and “Customer Experience.” They sound pretty similar, right? Here is a diffrent look at it...
https://www.digitalgov.gov/2014/07/07/user-experience-ux-vs-customer-experience-cx-whats-the-dif/
