eringilliam

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  1. Voice of the Customer helps financial sector regain trust and increase productivity
    https://mopinion.com/voice-of-the-customer-helps-financial-sector-regain-trust-and-increase-productivity/
    Comments - Voting 1
  2. Is your business listening to the Voice of the Customer (VoC)? If not, you might want to start now – as it is becoming a top priority among most online businesses. This rise in popularity is owed to the fact that Voice of the Customer programs (and therefore Voice of the Customer tools) have recently become a critical element in customer experience initiatives.
    https://mopinion.com/28-voice-of-the-customer-voc-tools-an-overview-comparison/
    Comments - Voting 1
  3. The Mopinion Exit Feedback Solution will reveal why visitors leave your website at crucial moments.
    https://mopinion.com/mopinion-launches-exit-feedback-solution/
    Comments - Voting 1
  4. Dutch-based Customer-feedback specialist now offers bespoke services to UK businesses with new London office.
    https://mopinion.com/mopinion-launches-uk-operations/
    Comments - Voting 1
  5. A great many companies continue using market research institutes that collect data through extended surveys in order to evaluate their websites. Every quarter, a bulky power point presentation then puts forward the collected data and analyses mishaps and improvement actions.
    https://mopinion.com/without-real-time-insights-you-lose-customers/
    Comments - Voting 1
  6. Historically the company had used a much more basic approach, as Christiaan Buitenhuis, Senior Market Researcher explained, “The old approach was much more Do It Yourself, we had to make calculations in Excel to find the Net Promoter Score for example. With the Mopinion solution these tasks are now already done. Mopinion offers us a big advantage and this is why we switched.”
    https://mopinion.com/mopinion-releases-testimonial-video-with-interpolis/
    Comments - Voting 0
  7. Are you a student looking to develop an entrepreneurial mind-set that will benefit you for the rest of your life? Be sure to check out the Rotterdam Global Entrepreneurship Week (GEW) this November. This event is a great opportunity to hear the inspirational stories of business icons from the Dutch ecosystem, including a presentation from Mopinion’s Co-Founder and Managing Partner, Udesh Jadnanansing.
    https://mopinion.com/mopinion-rotterdam-global-entrepreneurship-week/
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  8. In India, banking services are progressively being accessed by users by downloading mobile-banking apps to their smartphones and customer acceptance of these banking services is currently on an all-time high. However, the most important factor which is often underestimated is the overall user experience. Research also points out that nearly half the millennial customers are dissatisfied with mobile banking and online banking services.

    Keeping in mind the increasing dependency on mobile banking, there is a need for banks and financial institutions to reassess and reconsider their mobile banking strategies. Hence, it’s imperious to integrate user experience as a value-adding differentiator to increase customer satisfaction and loyalty. Another recent study on user experience for mobile banking revealed that there is a correlation between user experience and mobile banking. It states that these two needs to go hand in hand to increase adoption and usage numbers, especially in developing countries.
    http://www.businessworld.in/article/5-Effective-Ways-to-Improve-Your-Mobile-Banking-User-Experience/02-12-2018-164654/
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  9. Whatever you want to accomplish, whether on the internet or with your business, there’s most likely a software to help you do it with ease. To put this flood of software in perspective, think about the marketing world for a moment.

    In 2011, there were just about 150 marketing software. In 2016, the number had grown to 4,891, and a year later, it stood at 5,381.

    The Saas (software as a service) industry is a multi-billion dollar industry. If you’re thinking of developing a software, chances are, there are other software on the market that can already do what your software plans to do, maybe even better. So to stand out, provide memorable customer experience, apart from creating a great software of course.
    https://customerthink.com/reasons-why-customer-experience-sucks-with-your-software/
    Tags: , , by eringilliam (2018-05-30)
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  10. Today’s marketing environment is undeniably a busy one. In fact, it’s almost impossible nowadays for digital marketers to perform their tasks without the right tools at their side; tools that automate and simplify processes ensuring they get a good return on their marketing investment. This is essentially where having a marketing technology stack becomes fundamental to your success as an online company.
    So what is a marketing technology stack? Why do I need one? And which tools do I need to complete mine? Let’s take a look.
    https://mopinion.com/tools-for-your-2019-marketing-technology-stack/
    Comments - Voting 0

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Mopinion: The Leading User Experience Tool

Mopinion is a proud sponsor of User Experience News. The voice of the online user is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Experience Tools in order to collect experience from the user. Mopinion takes it one step further and offers a solution to analyse and visualise User Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing experience, it is about how to make sense of the data.