Government technology’s passion is helping spread best practices and spurring innovation in the public sector. The Texas Digital Government Summit is designed to do just that. You can expect the Summit to continue its long tradition of compelling keynote speakers and thought-provoking educational sessions addressing the most important topics we face as technology leaders in government.
Like their counterparts in private business, government agencies are undergoing digital transformation, whether they’re ready for it or not. Government employees want the advantages of a digital workplace, but not at the expense of customer service and experience. For any agency that prioritizes user experience, the Texas Digital Government Summit is a must-attend event.
https://enterprisematters.blogs.xerox.com/2018/05/22/how-governments-deliver-positive-digital-user-experience/#.Wwu3FEiFPIU/
It may come as a surprise to many of you how much effort is put into developing mobile apps nowadays. And why all the effort? If designed well, your app can give you the upper hand in the battle for market share. Note: the key words here are ‘if designed well’. Unfortunately, this isn’t the case with all mobile apps on the market. Sure, they get the job done, but many of these apps still lack key features their users crave and a strong user experience. Fortunately, there is a remedy for these poorly designed mobile apps that will help put them back on top: in-app feedback.
https://blog.appsee.com/top-5-reasons-you-should-be-collecting-in-app-feedback/
"Omnichannel referrals give a personalized brand experience and incentivize people to share with friends across multiple channels.
Let’s take a look at examples of companies that have adopted omnichannel referral marketing and how they use it. We’ll share the strategies they use and what you can do to boost your efforts."
https://www.business2community.com/marketing/omnichannel-referrals-creating-a-seamless-user-experience-02064253/
This column talks about using the tools of the day to build and deliver an Awesome UX.
http://www.contractormag.com/iot/building-awesome-ux/
"If you want to be more than a punch-clock agency tool, if you are actually passionate about design and user experience, and you want to advance the state of the art, you need to be thinking bigger. UX is about more than heuristics and processes. It encompasses a broad spectrum of knowledge, and the best designers are renaissance (wo)men. Therefore, if you aren’t expanding your horizons beyond the world of UX reading, you’re getting left behind.
That’s why I’ve compiled this eclectic list of non-UX books that you, the UX designer, should put on your reading list right away. None are specifically about user experience, but each of them has an important lesson to teach you, but only if you have the brain cells to draw the connection. If you’re reading this article, then that probably describes you. Get at it."
https://uxplanet.org/7-non-ux-books-every-ux-designer-should-read-cb4e53adf843/
User Experience Design (UXD or UX) in web design is the process of enhancing user satisfaction by improving the usability, accessibility, and efficiency of user interaction with websites. Here at Intechnic, we’ve been studying and applying the best user experience principles in our work. Earlier this year I became the 9th person in the world to earn the prestigious Master of UX Certification from Nielsen Norman Group – the world’s authority on UX design. I would like to share some of the best practices I’ve acquired over the years. Here is my list of 100 Top UX Practices every web designer should follow:
https://www.intechnic.com/blog/100-ux-design-pro-tips-from-user-experience-master/
What? When? Where? Why? How? Who?
These are all seemingly simple questions with complicated answers. These are also questions at the core of UX, at the core of creating effective user experiences. As a UX designer on the services team here at Mendix, I work with teams to create applications that help both their organizations and end users meet their goals.
User experience (UX) is a term that continues to be popular in the technology and design industries. Despite its popularity, many are unsure what UX means and how to use the term correctly. You'll often hear it referenced when talking about digital interfaces, like those in websites or mobile apps. While that's not incorrect, a deeper view into UX is crucial for a deeper understanding of what UX is and why it's important.
https://dzone.com/articles/are-these-the-apps-youre-looking-for-user-experien/
Heaps of companies are shifting their focus to the online Voice of the Customer. In fact, many of these companies have been asking us how our solution differs from other feedback tools on the market. A sensible question actually, considering many tools look very similar to one another on the front-end. That’s why we’ve created an overview that hones in on the major differences between Mopinion and Usabilla.
https://mopinion.com/usabilla-difference/
Well, I think it’s important to start by saying there’s no commonly accepted definition.
User experience design is a concept that has many dimensions, and it includes a bunch of different disciplines—such as interaction design, information architecture, visual design, usability, and human-computer interaction.
But let’s try to get a clearer picture of what that really means.
https://www.usertesting.com/blog/2015/09/16/what-is-ux-design-15-user-experience-experts-weigh-in/
An app’s store rating has a tremendous impact on how well an app ranks in the app store and strongly influences what percentage of store listing impressions result in downloads. Many apps (and by extension businesses) live and die with their app store ratings. At the same time, app store ratings are simply a reflection of how well an app is received and how it interacts with its users. Many would-be negative reviews can be circumvented through in-app feedback mechanisms. In turn, many potential positive reviews are left unfulfilled because a user was not properly prompted. This article will explore how apps and app owners can combat negative reviews, successfully solicit positive reviews, and even convert 1-star ratings into 5-stars.
http://customerthink.com/user-feedback-management-and-app-store-ratings/
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