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  1. Depending on their goals a customer has from using your digital channels, they may choose different paths to reach them. Equally, one customer may use a different path than another to reach the desired goal.
    Therefore, to facilitate the holy grail of the digital customer experience you need a lot more than just some general online feedback or survey tools.
    https://mopinion.com/digital-customer-experience-capturing-the-right-customer-insights/
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  2. Google Chrome's latest software update, version 63, is now rolling out to all users on desktop (Linux, Mac, Windows) and mobile (Android), with updates for Chrome OS to follow shortly.

    Chrome 63 brings with it a ton of new features for both desktop and mobile platforms. The highlighting features for both platforms include Flags redesign, Quick Site Certificate, and a new Device Memory Javascript API. On the other hand, Chrome for Android Oreo adds features like Smart Text Selection and a new modal Permissions dialog.
    https://gadgets.ndtv.com/apps/news/google-chrome-63-update-available-android-linux-mac-windows-1784664/
    Tags: , , by tjeerdtraats (2017-12-07)
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  3. Alibaba Group and Ford Motor have inked an agreement to explore ways to improve consumer retail experiences in the automotive industry, as the U.S. automaker looks to rev up sales growth in the China market.
    http://www.alizila.com/alibaba-ford-partner-to-redefine-the-driving-experience/
    Tags: , by tjeerdtraats (2017-12-07)
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  4. Dallas-based ProjectUX launched on YouTube last week and gives startups the opportunity to get feedback from UX experts about their product designs.

    A new web series based out of Dallas is helping early-stage startups identify user experience issues through a panel of experts.
    https://dallasinnovates.com/web-series-helping-startups-improve-their-user-experience/
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  5. When you establish a bond of trust between a company and its customers, you forge and secure their relationship. When both sides talk to each other, face to face, you will get some of the strongest of these relationships.

    However, in this technological era, people use mobile apps, websites, and in-store kiosks to interact with companies.

    This has estranged to us the feeling of intimacy, and we don’t really need to line up in banks anymore if we want to pay bills, or go to physical stores to buy something, when we can do the same things online.
    https://designmodo.com/improve-customer-loyalty-ux/
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  6. What is UX? How can I get into UX? What does the day to day involve? I get asked these questions a lot.

    Many people, even designers, don’t really have a clue what UX actually means. They think it’s some kind of handy-wavy fu that consultants palm people off with. Meanwhile, real UX design is in high demand. What’s all the fuss about?
    https://uxplanet.org/how-to-get-started-with-ux-ae60f71e44d6/
    Tags: , , by tjeerdtraats (2017-12-06)
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  7. Real-time customer feedback is a type of qualitative data collection, in which you receive live feedback from visitors on your website or mobile app. With real-time customer feedback, you can immediately see the needs and wishes of your visitors as well as monitor for potential problems such as bugs or missing information in the customer journey.
    https://mopinion.com/what-is-real-time-customer-feedback/
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  8. In recent years, developing a great user experience has become critical for success in software development. With so many different options for products, users have the power and freedom to choose to use those companies with which they have the best experience.
    https://sdtimes.com/differentiating-customer-experience-traditional-software-user-experience/
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  9. Every year Loughborough Design School hold a ‘UXathon’ in collaboration with Deloitte Digital and the University of Hong Kong MBA business students. The aim of the event is for the design students at LDS to spend one day realising the concepts of the Honk Kong business students.
    https://uxplanet.org/transparency-is-key-a63645ad1a13/
    Tags: , , by tjeerdtraats (2017-12-06)
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  10. The holidays are here, which means many online retailers are stepping up their game and competing intensely for traffic on their websites. According to a study conducted by Deloitte, “more consumers plan to shop online for gifts than ever before” in 2016. In the United States alone, total holiday eCommerce sales are expected to reach $96-98 billion. This is huge! So how can you and your digital team maintain a smooth operation and happy customers while dealing with this massive influx of consumers? The answer is simple – use customer feedback to determine what is irritating your customers the most and solve it.
    https://mopinion.com/user-experience-tips-happy-online-customer/
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Mopinion: The Leading User Experience Tool

Mopinion is a proud sponsor of User Experience News. The voice of the online user is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Experience Tools in order to collect experience from the user. Mopinion takes it one step further and offers a solution to analyse and visualise User Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing experience, it is about how to make sense of the data.