Let’s imagine for a second that you just launched the first ever self-service site for your company. You had enough of simple requests bogging down your agents as they piled into the ticket queue. After working through the weekend, there’s now enough content on the self-service site that you feel comfortable having customers use it. But… something’s missing and you can’t figure out what it is. A few weeks later, you look at your analytics and you see customers are visiting the site, but they aren’t staying for long.
Why?
This is where User Experience, or UX, comes into play and can make a huge difference. UX is taking a step back and putting yourself in the shoes of your user (i.e. your customer) to understand how they experience your site. As the creator or manager of the customer self-service software, you likely know where everything is – that’s because you built it or work on the site daily. But what about a first-time visitor? UX plays a major role in turning that initial visit from an exercise in frustration into a satisfied customer answering their own question.
Here are four UX tips to consider when evaluating your self-service site…
https://www.teamsupport.com/blog/improve-user-experience-tips-for-self-service/
Till 2003, humans had created 5 exabytes (5 billion gigabytes) of data. In 2011, the same amount was created every two days.
A big part of our lives revolves around data: how it is generated, collected, and discussed. Not surprisingly, design plays a huge roll in being the medium for the message(ha). In a world where we suffer anxiety from information bombardment and multi tasking, how do you find ways to navigate through it to be productive?
https://blog.prototypr.io/how-app-design-evolves-through-user-experience-59a28a85ad43?gi=7f692f7c5656/
We all know the power of the first contact. The first date may turn into the love of your life – or get forgotten in a couple of hours. Tasting a new meal for the first time, you may get delighted – or hate even hearing its name ever after. The first contact with a teacher may get a student amazed at a subject – or deathly bored. Still, that’s not a lottery, that’s far from luck: in most cases, the first contact leads to success in case you are well-prepared. Today we are going to discuss one of the ways to organize the first date of your app with users with an onboarding tutorial.
https://icons8.com/articles/ux-design-onboarding-mobile-app/
Design thinking is widely viewed as the best approach to generating and testing new ideas, new user experiences and new opportunities because it starts with a hypothesis, not requirements – it’s a methodology that anticipates, and even creates, the future says, Sunil Karkera, Global Head, TCS Interactive at Tata Consultancy Services
The first half century of information technology in the business world — say, from the early days of mainframe computing to the beginning of the Internet — can be characterized as a quest for greater efficiency and optimization. Meaning, the application of technology to processes to do things “better.”
For the most past, we’ve achieved that. And today, efficiency and optimization have given way to business growth enablement, value creation, transformation and speed.
https://www.martechadvisor.com/articles/ux-and-cro/design-thinking-in-the-digital-age/
There is a growing focus on user experience and application programming interfaces (APIs) with the ongoing launch of digital propositions in the banking and lending sectors driving this. This is mainly due to the requirements of “millennial” customers.
Many of these customers are used to the look and feel of gaming software, as a result smart phone technology is increasingly being used to deal with applying for and servicing financial services products. To get ahead of this trend, there are currently IT development teams in financial services software businesses working hard to ensure that they deliver a great user experience to users of their software.
https://www.mortgagefinancegazette.com/market-commentary/growing-focus-user-experience-04-09-2018/
Some brands have tried -- not particularly successfully -- to use new technologies like augmented reality to create more customized experiences. The companies that have succeeded are those that truly understand what customers want and need and that use technology as merely a means to that end.
https://www.forbes.com/sites/forbestechcouncil/2018/09/13/it-takes-more-than-technology-to-create-a-memorable-user-experience/#2ec22b7714c4/
"Organizations that invest in compelling user experiences to respectfully obtain consent from data subjects will see a distinct competitive advantage in the wake of GDPR."
The EU's General Data Protection Regulation, or GDPR, is an unprecedented data protection law that imposes compliance with stricter privacy rules, giving individuals greater control over their personal data.
Even without context, you've likely witnessed its effects in the form of a barrage of emails with updated privacy policies and consent requests that were sent to you in the weeks leading up to the GDPR's enforcement on May 25, 2018.
https://www.franchising.com/articles/user_experience_design_is_key_in_capturing_consent_postgdpr.html/
Trendsetters have always paraded their smartphones as bold fashion statements, but the design philosophy behind a style-setting smartphone goes way beyond just colors and looks. The sensory touch, grip and the shape of the phone are also key factors that go into the ultimate smartphone experience.
http://manilastandard.net/tech/gadgets/276382/the-marriage-between-tech-and-fashion-the-ultimate-user-experience.html/
Mopinion is proud to announce the launch of its very own survey marketplace! It’s the perfect way to learn more about the ingredients needed to create and employ powerful online surveys. Choose from one of our eight survey template categories and access nearly thirty live template examples, a list of benefits for each survey, and advice on which questions to use.
https://marketplace.mopinion.com/survey-templates/
Fact: virtually everything your customers do on your website or mobile app produces data; data that not only can be leveraged to create marketing strategies and boost conversions but also increase your bottom line. All that is needed is an efficient way of both storing and employing the data. This is where Data Management Platforms (or DMPs) come in handy.
https://mopinion.com/top-10-data-management-platforms-dmp/
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