Collecting and analysing feedback is one thing, but bringing it to a profitable conclusion by taking action is what makes the whole feedback process worthwhile. We refer to this last step as ‘closing the feedback loop’. This is a key concept in managing the online customer experience, which is why it’s important that this step is not overlooked. It’s also imperative that this step is carried out as efficiently and effectively as possible. To do this, close collaboration is often required. The question is, what does this collaboration look like?
https://blog.azendoo.com/the-power-of-collaboration-in-closing-the-feedback-loop/
Imagine a website with buttons for actions, text fields for data entry, lots of hero images for eye candy. But there are no labels for text fields. Images are blurred out. No calls to action for button labels. Visitors don’t know what to enter. Visitors don’t know why they need to click. Images have no captions. Everything is floating in a context-less glob.
https://uxplanet.org/ux-research-content-strategy-tips-for-collaborating-smartly-1390d0ba1736/
The Ericsson Design System is more than a static repository. It is a living organic platform where users and designers collaborate to create an intuitive end design through interactive sharing of feedback. This award winning design system was the subject of a recent video.
http://ericsson.com/en/blog/2019/12/design-system-as-a-collaboration-tool-for-better-user-experience/
That’s right! Mopinion has also joined forces with popular collaboration app, Basecamp. This new webhook integration enables teams to achieve next-level digital feedback management through improved productivity in project management.
https://mopinion.com/mopinion-integrates-with-basecamp/
As a result of the current crisis, the last few months have brought major change to the way many companies operate. Most – if not all – employees were urged to work at home full time, which completely threw a wrench into their routines and communications, especially with other team members. Meanwhile many companies fared well despite the new circumstances. Their secret? Team Chat Tools. Thanks to team chat tools, time and distance no longer play a role. Teams can easily communicate with fellow team members in real-time, wherever and whenever.
https://mopinion.com/best-team-chat-tools-for-remote-work/
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