User Experience News

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1. Amazon's Positive User Experience (UX) Rivals Social Media Sites, New Survey Finds

   Website users believe Amazon has the best user experience (UX) among top websites, despite the continued popularity of social media sites such as Facebook, YouTube, and Instagram, according to a new survey conducted by Clutch, the leading B2B research, ratings and reviews company.
   
   The largest share (21%) of website users surveyed think Amazon's UX outperforms Facebook and YouTube, even though both sites have more than double the visitors of Amazon.

   https://www.prnewswire.com/news-releases/amazons-positive-user-experience-ux-rivals-social-media-sites-new-survey-finds-300743508.html/

   Tags: user-experience, amazon, social-media, survey, ux by eringilliam (2018-11-05)

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2. More work required to understand the user in UX, survey shows

   Many times in designing and developing the user experience (UX) related to systems and services, something gets left out of the equation: the user. In a recent tweet, Jason Williams, expressed the need to rectify this so well:"You can't start with the technology and then develop the customer experience (UX).You have to start with the customer experience and work backwards to the technology."

   https://www.zdnet.com/article/making-user-experience-an-agile-pursuit/

   Tags: user-experience, ux, survey, customer-experience, technology by eringilliam (2018-09-10)

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